James Patterson
Clarksville,TN
Summary
Highly skilled IT professional with 8.5 years of military experience specializing in network communication systems, helpdesk, cybersecurity and multichannel transmission systems. Expertise in supervising, installing, operating, and maintaining complex communication systems and equipment. Proven ability to lead teams, troubleshoot technical issues, and ensure system reliability under high-pressure environments. Recognized for exceptional mentorship, technical expertise, and contributions to mission success. Seeking to leverage technical and leadership skills to transition into a civilian IT role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Network Communication Systems Specialist
United States Army, Active Duty
08.2023 - Current
- Served as NCOIC for the Army Enterprise Service Management Platform (AESMP), managing daily operations and resolving over 650 IT tickets.
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
- Provided IT support and desktop troubleshooting for the 101st Airborne Division, enhancing operational readiness.
- Mentored and developed Soldiers’ technical skills, enabling successful completion of IT certification courses.
- Hand-selected as NCOIC for multiple field exercises, ensuring 100% operational readiness during high-tempo missions.
Senior Transmission Systems Operator-Maintainer
United States Army, Active Duty
07.2022 - 07.2023
- Supervised and trained four Soldiers in IT operations, account management, and communication systems maintenance.
- Led efforts to establish and maintain SIPR accounts for over 400 users during high-tempo deployments.
- Implemented digital and analog tracking systems for user support operations, reducing ticket resolution times by 70%.
- Recognized with a Division Coin for professionalism and exceptional performance during annual inspections.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Partnered with system administrators to maintain operating system and application patch levels.
Multichannel Transmission Systems Operator-Maintainer
United States Army, Active Duty
09.2016 - 06.2022
- Played a vital role in the success of the executive communications team during Operation European Assure Deter and Reinforce (OEADR).
- Provided seamless NIPR/SIPR communications support for the Command Group, ensuring 100% connectivity throughout mission-critical travel in Europe and the U.S.
- Created and managed SIPR, NIPR, and MPE accounts, maintaining secure communication for senior leaders.
- Coordinated with DISA to resolve DMCC-S device issues, expediting mission-critical communication.
- Delivered audiovisual support for high-profile conferences, ensuring flawless execution of events.
- Recognized with the Army Commendation Medal in 2023 for exemplary service during OEADR, including troubleshooting critical systems and ensuring uninterrupted communication for senior leadership.
- Supported 15 Warfighter exercises, Iron Focus, and 75 Command Post Exercises (CPX), ensuring reliable and secure NIPR/SIPR connectivity for over 3,000 personnel.
- Transported and managed over 100,000 rounds of ammunition during Battalion operations with zero safety incidents.
- Honored with the Army Commendation Medal in 2019 for outstanding service at Fort Bliss, contributing significantly to unit success.
- Demonstrated adaptability and flexibility in response to changing mission requirements, effectively adjusting communication strategies as needed.
- Reduced downtime during outages by rapidly diagnosing issues and providing efficient solutions for hardware or software problems.
Education
Military Training and ACE Credit Recommendations -
MyComputerCareer
Online08.2025
Skills
- Network Communications: Installation, operation, and maintenance of network communication systems, including line-of-site and tropospheric scatter systems
- Systems Administration: Preventive maintenance checks, system diagnostics, and troubleshooting to ensure operational efficiency
- Security Protocols: Experience with communications security (COMSEC) devices and implementing security measures
- Technical Leadership: Supervising teams, coordinating deployments, and developing training programs to ensure technical competency
- IT Operations: AESMP ticket management, desktop support, and account creation for over 500 users
- Tools and Technologies: troubleshooting methodologies, and various IT platforms and systems
- Hardware troubleshooting
- Cybersecurity measures
Certification
- CompTIA Security+
- Air Assault Qualification (Additional Skill Identifier: 2B)
- CompTIA Network+
- CompTIA CYSA+
- CompTIA A+
Timeline
Senior Network Communication Systems Specialist
United States Army, Active Duty
08.2023 - Current
Senior Transmission Systems Operator-Maintainer
United States Army, Active Duty
07.2022 - 07.2023
Multichannel Transmission Systems Operator-Maintainer
United States Army, Active Duty
09.2016 - 06.2022
Military Training and ACE Credit Recommendations -
MyComputerCareer
Additional Experience
- Trained over 150 Soldiers on IT systems, ensuring consistent mission readiness.
- Oversaw IT operations during Operation Lethal Eagle and other high-profile missions, achieving 100% operational success.
- Developed continuity plans and documentation for IT support teams, enhancing long-term system reliability.
- Supported tactical and technical operations during multiple Warfighter exercises and deployments, providing uninterrupted communication capabilities for mission success.
- Recognized with multiple Army Commendation Medals for exemplary service, including for leadership and technical expertise during OEADR and as a Multi-Channel Transmission Systems Operator/Maintainer at Fort Bliss.
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