James Peters
Johnson City
Summary
Currently studying psychology at East Tennessee State University. Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Cootie Brown's
12.2025 - Current
- Provided exceptional customer service by engaging with patrons and responding to inquiries.
- Delivered food and beverages promptly, ensuring accuracy in orders and satisfaction.
- Maintained cleanliness of dining area, including table settings and overall ambiance.
- Managed cash register operations, processing transactions efficiently and accurately.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Instacart Shopper
Instacart
04.2025 - Current
- Provided exceptional customer service by ensuring accurate order fulfillment and timely delivery.
- Adapted quickly to changing client preferences and store policies to ensure compliance and service quality.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
Customer Service Associate
Chick-fil-A
01.2025 - 08.2025
- Assisted customers with inquiries and order placements to enhance overall satisfaction.
- Provided support in maintaining the cleanliness and organization of the dining area and kitchen.
- Collaborated with team members to ensure timely service during peak hours.
- Utilized point-of-sale system for efficient order processing and payment transactions.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Front Service Clerk
Publix
10.2020 - 09.2021
- Assisted customers with inquiries and product selection to enhance their shopping experience.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Maintained the cleanliness and organization of front service areas to promote a welcoming environment.
- Collaborated with team members to streamline checkout processes and reduce wait times.
Education
Bachelor of Science - Psychology
East Tennessee State University
Johnson City, TN05-2027
Skills
- Strong work ethic
- Critical thinking
- Adaptability
- Team collaboration
- Guest engagement
- Attention to detail
- Communication
- Hospitality
- Memory retention
Languages
Spanish
Professional Working
Timeline
Server
Cootie Brown's
12.2025 - Current
Instacart Shopper
Instacart
04.2025 - Current
Customer Service Associate
Chick-fil-A
01.2025 - 08.2025
Front Service Clerk
Publix
10.2020 - 09.2021
Bachelor of Science - Psychology
East Tennessee State University