James Sarette Jr.
Knoxville
Summary
Results-driven professional with a B.S. in Computer Science (Magna Cum Laude, GPA 3.887) and hands-on experience in software troubleshooting, technical support, quality assurance, and office coordination.
Recognized for strong analytical thinking, clear communication, teamwork, and quickly mastering new systems to support customers and teams in fast-paced environments.
Recently relocated to Knoxville, TN, a hub with abundant career opportunities—eager for a long-term role in office administration or technical support where I can leverage my technical background and service mindset to deliver reliable results while growing with the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Day Stocker (Full-Time)
Food City
Crossville & Knoxville, TN
06.2025 - Current
- Restocked shelves, organized displays, and maintained clean, accessible aisles.
- Assisted customers in locating products and provided friendly, efficient service.
- Monitored inventory and communicated replenishment needs to management.
- Transferred to Knoxville Location, December 2025.
Dietary Aide (Temp - Part-Time)
Good Samaritan Society
Crossville, TN
06.2025 - 11.2025
- Assisted in meal preparation and delivery for residents in a healthcare setting.
- Followed strict dietary and sanitation guidelines to ensure resident safety.
- Collaborated with dietary and nursing staff to meet nutritional requirements.
Software Support Specialist
E-Closing – Title & Escrow Software
Concord, NH
10.2024 - 04.2025
- Delivered expert troubleshooting for real estate professionals using the E-Closing software.
- Guided users through software features and functionalities via phone, chat, and email support.
- Created user guides and process documentation to assist onboarding and reduce ticket volume.
- Partnered with document, developer, and administration teams to escalate and resolve software bugs efficiently.
Grocery Clerk
Shaw’s Supermarket
Concord, NH
12.2018 - 10.2024
- Provided exceptional customer service and resolved shopper inquiries.
- Maintained accurate inventory and ensured shelves were well stocked.
- Assisted in training new employees on store procedures and safety policies.
Paint & Garden Associate
Home Depot
Concord & Keene, NH
10.2022 - 05.2024
- Advised customers on paint products and garden care solutions.
- Maintained organized, visually appealing product displays.
- Monitored inventory levels and processed restocking requests.
Seasonal Landscaper
Essex Hydro Associates
Boscawen, NH
05.2022 - 08.2022
- Maintained company property, landscapes along power lines, and access roads.
- Operated equipment safely and adhered to company safety protocols.
- Cleared debris and trimmed vegetation to maintain safety compliance.
Education
Bachelor of Science - Computer Science
Keene State College
Keene, NH05.2024
High School Diploma - undefined
Concord High School
Concord, NH06.2021
Skills
Technical & Support: Software Troubleshooting, Technical Support, Application Support, Bug Reporting, Chat/Phone/Email Support (Five9, Salesforce)
Tools Used Professionally: Google Workspace (Docs, Sheets, Slides), Microsoft 365 (Teams, Outlook, Excel, Word), SharePoint, Workday
Technical Knowledge: Python, Java, C, HTML, CSS, JavaScript, Data Structures, Problem‑Solving
Professional Skills
- Detail‑Oriented
- Aptitude to Learn and Grow
- Strong Written & Verbal Communication
- Teamwork & Collaboration
- Empathy & Professional Customer Service
- Time Management & Prioritization
- Reliable & Dependable
- Problem‑Solving & Critical Thinking
- Accountability & Ownership of Tasks
- Positive Attitude & Professionalism
Accomplishments
Motivated and fast‑learning young professional seeking a long‑term role in office administration or technical support, where I can apply my computer science background, strong customer service skills, and attention to detail to support both customers and internal teams while growing within the company.
Languages
English
Native or Bilingual
Certification
- Visual Design – Adobe Photoshop (2021)
- Graphic Design & Illustration – Adobe Illustrator (2021)
- Digital Video – Adobe Premiere Pro (2021)
Timeline
Day Stocker (Full-Time)
Food City
06.2025 - Current
Dietary Aide (Temp - Part-Time)
Good Samaritan Society
06.2025 - 11.2025
Software Support Specialist
E-Closing – Title & Escrow Software
10.2024 - 04.2025
Paint & Garden Associate
Home Depot
10.2022 - 05.2024
Seasonal Landscaper
Essex Hydro Associates
05.2022 - 08.2022
Grocery Clerk
Shaw’s Supermarket
12.2018 - 10.2024
High School Diploma - undefined
Concord High School
Bachelor of Science - Computer Science
Keene State College