Jamesha Gwynn
Memphis
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tier 1 Technical Support Representative
Concentrix
04.2024 - 01.2025
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Provided remote support for customers, guiding them through the resolution process step by step.
Front Desk Concierge
GRACELAND-Memphis
02.2023 - 03.2024
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
Sales Associate
ROYAL FURNITURE-Memphis
01.2018 - 02.2023
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Maintained detailed files on past transactions and designs for budget and future reference.
- Conducted regular follow-ups with customers after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.
Customer Service Representative
America Home Shield
08.2015 - 01.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Care/Medical Receptionist
Memphis Pediatrics
04.2013 - 08.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Receptionist
Ob/Gyn Centers of Memphis
01.2009 - 01.2013
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Maintained current and accurate medical records for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Perform all other clerical and administrative tasks as required
- Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments
- Contact customer to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Complete contract forms, prepare change of address records and issue service discontinuance orders, using computers
Education
High school Diploma -
Oakhaven Highschool
Memphis, TN05.2008
Graduate Certificate - MEDICAL OFFICE
Remington Career College
Memphis, TN09.2009
Skills
- Clerical Experience
- Data Entry
- POS
- Computer skills
- Cash handling
- Customer service
- Sales
- Front Desk Management
- Medical terminology
- Appointment scheduling
- EMR systems
- Multi-line phone systems
- Clinic
- Exceptional communication
- Time Management
- Able to type 45 WPM
Certification
State Tested Nursing Assistant
Personal Information
Title: Customer care/receptionist
Timeline
Tier 1 Technical Support Representative
Concentrix
04.2024 - 01.2025
Front Desk Concierge
GRACELAND-Memphis
02.2023 - 03.2024
Sales Associate
ROYAL FURNITURE-Memphis
01.2018 - 02.2023
Customer Service Representative
America Home Shield
08.2015 - 01.2018
Customer Care/Medical Receptionist
Memphis Pediatrics
04.2013 - 08.2013
Receptionist
Ob/Gyn Centers of Memphis
01.2009 - 01.2013
High school Diploma -
Oakhaven Highschool
Graduate Certificate - MEDICAL OFFICE
Remington Career College
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