JaMesha Rogers
Ripley
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Insurance Risk Interviewer
Quest Diagnostics
Remote
11.2023 - Current
- Gather medical, financial, occupational, and avocation histories during interview
- Use C4 Call management system, dialer and Avaya Phone system to make calls
- Determine the risk involved in insuring a client
- Analyze information stated on insurance applications
- Place outbound calls to contact life insurance applicants
- Assessing clients' background information and financial status.
Disputes Resolution Representative
PSCU
Remote
04.2023 - 08.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member
- Ldentified prospect needs and developed appropriate responses along with information on suitable products and services
- Provided basic technical support resolving issues for clients on variety ofc company products
- Performed cold-calling and follow-ups with leads to secure new revenue
- Reached out to requirements
- Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets
- Automated contact management system, resulting in better client organization and goal alignment.
Packer
Randstad
Covington, TN
12.2022 - 02.2023
- Pulls and stacks product based on daily orders
- Keeps products separated, organized, and in good rotation
- Monitors product quality frequently, reporting problems to mitigate safety issues
- Reports any mechanical problems
- Follows Good Manufacturing Practices and required work-safe practices
- Maintains a clean, sanitary, and safe work area
- Performs other duties as assigned.
Night Manager
CashSaver
Ripley, TN
09.2022 - 01.2023
- Ensuring the store is ready for the daytime hours
- Restocking shelves (or delegating it to a retail assistant)
- Ensuring the store runs smoothly
- Dealing with customer enquiries.
Remote Customer Service Representative
Advanced Call Center Technologies, LLC
Remote
10.2020 - 06.2022
- Troubleshot internet and connectivity issues
- Applied problem solving skills to resolve customer disputes and escalated using appropriate channels when necessary
- Regularly worked under limited supervision
- Conducted research
- Experience with MS Office- Word and Outlook
- Processed customer transactions and refunds
- Kept records of customer complaints
- Handling customer complaints
- Processed customer transactions
- Kept records of customer complaints
- Assisted customers with questions.
Factory Worker
VF Image Wear
Henning, TN
02.2019 - 10.2020
- Preformed daily quality checks of inventory, ensuring damaged items were reported and removed
- Assembled and packed 100-200 boxes per shift correctly
- Maintained a clean professional work space.
Cashier/Sales Associate
Fred's
Ripley, TN
02.2017 - 02.2018
- Warmly welcomed customers, offered advice on products and assisted with finding merchandise
- Diligently handled transactions including POS, credit, cash, exchange/returns.
Education
High school diploma -
Ripley High School
05.2011
Skills
- Customer Service
- Team Member
- Machine Operator
- Receptionist
- Cashiering
- Typing
- Data Entry
- Packaging
- Warehouse Experience
- Computer Operation
- Microsoft Office
- Computer Skills
- Computer Literacy
- Organizational Skills
- Microsoft Outlook
- Communication Skills
- Customer support
- Management
- Materials handling
- POS
- Fraud prevention and detection
- Windows
- Phone etiquette
- Medical terminology
- Online research
- Confidential data protection
- Scheduling participants
- Customer service and assistance
- Interviewing Clients
- Data Collection
Assessments
Attention to detail, Proficient, 01/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Insurance Risk Interviewer
Quest Diagnostics
11.2023 - Current
Disputes Resolution Representative
PSCU
04.2023 - 08.2023
Packer
Randstad
12.2022 - 02.2023
Night Manager
CashSaver
09.2022 - 01.2023
Remote Customer Service Representative
Advanced Call Center Technologies, LLC
10.2020 - 06.2022
Factory Worker
VF Image Wear
02.2019 - 10.2020
Cashier/Sales Associate
Fred's
02.2017 - 02.2018
High school diploma -
Ripley High School