Summary

Overview

Work History

Education

Skills

Timeline

James (Jim) Hodge

Rutledge

Summary

Dynamic Production Manager with a proven track record at MCR Industries LLC, enhancing productivity through process improvement and quality control. Skilled in coaching and mentoring teams, I successfully implemented lean manufacturing techniques, achieving significant cost savings while fostering a culture of continuous improvement and safety compliance.

Overview

years of professional experience

Work History

Production Manager

MCR Industries LLC

06.1997 - 03.2002

Resolved issues quickly to maintain productivity goals.
Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
Managed continuous improvement initiatives to drive gains in quality, flow, and output.
Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
Reviewed work for quality and compliance with company standards and design specifications.
Managed internal operational standards and productivity targets.
Delivered direct feedback to senior management regarding project visibility and status.
Reviewed maintenance and repair problems to determine appropriate action for resolution.
Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Reduced waste and material costs by optimizing resource allocation and inventory management.
Estimated labor requirements to support anticipated workload.
Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
Standardized production procedures, job roles, and quality assurance guidelines.
Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
Monitored team budgets to keep projects on task and avoid waste.
Partnered with leadership on recruiting, hiring and coaching production personnel.
Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
Studied department operations to assist with development of new or improved methods of tooling and production processes.
Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
Fostered culture of continuous improvement, encouraging innovation and problem-solving among team members.
Streamlined communication between departments, improving project coordination and on-time delivery rates.
Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
Coordinated with sales and marketing to align production schedules with market demands, optimizing inventory levels.
Enhanced product quality by implementing rigorous quality control checks at every production stage.
Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
Streamlined production processes, significantly reducing downtime and increasing efficiency.
Implemented safety protocols that drastically reduced workplace accidents and ensured compliance with regulations.
Conducted regular performance reviews, identifying areas for improvement and implementing targeted developmental plans.
Improved team productivity with introduction of flexible shift patterns that matched production demands.
Enhanced employee satisfaction and retention by developing supportive and inclusive work environment.
Managed budgeting and cost control measures for production department, staying within financial targets.
Developed training programs for production staff, enhancing skill levels and efficiency.
Created and oversaw production schedules and adjusted as needed to meet deadlines.
Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Evaluated employee performance and provided feedback and training as needed.
Coordinated with other departments to align production with customer requirements.
Enforced health and safety protocols to promote safe working environment.
Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Analyzed production data and prepared reports for senior management.
Scrutinized production output and identified areas for improvement.
Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Updated logs and submitted timely reports detailing activities in line with regulatory standards.
Utilized data analysis tools to identify and resolve production issues.
Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Trained in and implemented emergency response procedures to protect team members and property.

Forging Team Lead

Cummins Heavy Vehicle Systems

05.2021 - 05.2025

Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Managed schedules, accepted time off requests and found coverage for short shifts.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Assisted in recruitment to build team of top performers.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Helped meet changing demands by recommending improvements to business systems or procedures.
Maintained database systems to track and analyze operational data.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Created and managed project plans, timelines and budgets.
Generated reports detailing findings and recommendations.
Frequently inspected production area to verify proper equipment operation.
Supported creation of detailed, technical financial models to value potential acquisition targets.

Repossession Agent

All-Star Recovery

03.2016 - 05.2021

Improved client satisfaction by promptly locating and recovering collateral assets.
Maintained client trust by providing timely updates on the status of their accounts and recoveries.
Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
Built positive relationships with clients, resulting in repeat business for the company.
Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
Mitigated legal risks by staying up-to-date on changes in state laws governing repossessions and collections activities.
Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
Ensured safety compliance by adhering to local laws and regulations during repossessions.
Ensured accurate invoicing for services rendered, leading to prompt payment from clients and reduced outstanding debts for the company.
Contributed to a high rate of successful asset recovery while minimizing damage claims from both clients and debtors alike through careful handling procedures during repossessions.
Supported company growth through strong negotiation skills in resolving account delinquencies.
Protected company interests by conducting thorough investigations into potential fraud cases involving clients or debtors.
Boosted team performance through regular training sessions on industry best practices and emerging technologies.
Established credibility as a professional repossession agent by earning certifications from reputable industry organizations.
Safeguarded company assets and property by ensuring proper storage and security measures for repossessed vehicles in designated facilities.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Responded to customer inquiries and provided detailed account information.
Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Initiated repossession process or service disconnection upon failure of other collection methods.
Established relationships with customers to encourage payment of delinquent accounts.
Entered client details and notes into system for interdepartmental access and review.
Developed and documented collection procedures and policies to comply with government regulations.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Maintained accurate records of customer accounts, payments and payment plans.

Manager

Backwoods Bar & Grill

08.2013 - 12.2016

Increased market share with strategic business development efforts, expanding into untapped markets.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Organized professional development programs for staff, leading to improved performance and skill sets.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed senior-level personnel working in marketing and sales capacities.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Developed detailed plans based on broad guidance and direction.
Identified and communicated customer needs to supply chain capacity and quality teams.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.

Manager

East Tennessee Vegetable Co.

01.2013 - 08.2016

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Developed detailed plans based on broad guidance and direction.
Identified and communicated customer needs to supply chain capacity and quality teams.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Shipping and Receiving Manager

Carolina Commercial Heat Treating LLC

03.2004 - 01.2013

Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
Pulled, verified, and packaged items for shipment.
Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
Prepared shipping documents and invoices, processed payments, and fielded client questions.
Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Enhanced shipping efficiency by implementing streamlined processes and procedures.
Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Supervised warehouse staff, providing training and guidance to improve overall performance.
Organized storage areas to optimize materials movements and minimize labor hours.
Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
Reduced shipping errors by implementing a comprehensive quality assurance program.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
Ensured company-wide compliance with federal regulations regarding hazardous materials handling in both storage and transportation contexts through employee training sessions.
Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
Conducted comprehensive audits of shipping and receiving processes, identifying and rectifying inefficiencies.
Reduced processing times for inbound shipments, meticulously organizing and expediting unpacking and inventory logging.
Optimized scheduling of staff shifts to ensure adequate coverage during peak times, maintaining high levels of operational efficiency.
Developed and enforced safety protocols, significantly reducing workplace accidents in shipping and receiving areas.
Improved relations with key customers by providing transparent and timely updates on shipment statuses.
Improved team morale and productivity by instituting regular feedback sessions and recognizing outstanding performance.
Fostered culture of continuous improvement, leading training sessions focused on best practices in shipping and receiving operations.
Streamlined inventory management practices, leading to more accurate and real-time tracking system.
Spearheaded initiative to reduce waste and increase recycling of packing materials, supporting environmental sustainability goals.
Achieved significant reductions in order fulfillment errors by implementing rigorous quality control checks at multiple stages.
Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
Collaborated with suppliers to improve packaging for inbound goods, reducing damage rates and loss.
Negotiated more favorable shipping rates with carriers, contributing to cost savings without compromising service quality.
Enhanced accuracy of stock levels with introduction of cycle counting program, minimizing discrepancies.
Led response to critical logistics challenge, minimizing delays through proactive communication and alternative planning.
Tracked production and quality control systems to proactively identify deficiencies.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Developed and maintained knowledgeable and productive team of employees.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Created and enforced detailed organization processes to increase quality and service standards.
Collaborated with manufacturing and supply chain management.
Reviewed and negotiated contracts with carriers to optimize shipping costs.
Coordinated driver dispatch to accomplish daily delivery requirements.
Conducted research to address shipping errors and packaging mistakes.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Integrated warehouse operations with existing and new business processes.
Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Prospected for leads to build pipeline and convert to sales opportunities.

Lead Extruder Operator

Color-Tech Industries

02.2002 - 03.2004

Streamlined processes and reduced waste by identifying inefficiencies in the extrusion operation and proposing improvements.
Led a team of operators in achieving daily goals, providing guidance and support when required.
Implemented cost-saving measures by refining extrusion parameters for maximum efficiency without compromising product integrity.
Improved product quality by closely monitoring extrusion process and making necessary adjustments.
Collaborated with other departments, fostering a cohesive working environment that contributed to overall company success.
Developed comprehensive knowledge of raw materials, enabling prompt identification of potential issues affecting product quality or machine performance.
Ensured consistent product output by calibrating extruders to meet specific requirements for each job order.
Conducted periodic assessments of equipment performance, scheduling repairs as needed to maintain optimal functionality.
Upheld strict quality control measures, regularly inspecting finished products to ensure adherence to specifications.
Stayed current on industry trends and best practices, applying relevant knowledge to improve processes and enhance overall extrusion performance.
Increased safety standards by enforcing proper handling procedures and use of personal protective equipment.
Optimized workflow by coordinating with team members and maintaining clear communication.
Reduced downtime by performing regular maintenance on extrusion equipment and machinery.
Consistently met or exceeded production targets while upholding high-quality standards throughout all operations stages.
Assisted with training new operators, ensuring a strong foundation in both technical skills and safety protocols.
Maintained detailed records of production data, allowing for accurate performance analysis and continuous improvement initiatives.
Enhanced production efficiency by troubleshooting issues and implementing solutions quickly.
Contributed to the development of new products through collaboration with engineering teams, providing insights from a production standpoint.
Changed out screens, dies, and inserts to fit different production needs.
Took apart machinery, cleaned parts, and replaced damaged or worn out components.
Started up and ran extrusion lines producing wide range of products for Type industry OEMs.
Checked and correct pipe fits according to specifications.
Interpreted and followed production orders to maintain compliance with production standards and unique product specifications.
Prevented excess waste of product or components by performing frequent inspections.
Verified accuracy of settings and adjusted controls, conforming with customer specifications.
Performed regular maintenance and cleaning activities to keep machines in good working condition.
Loaded and unloaded materials from machines to be processed.
Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Operated extrusion line by maintaining proper speeds and adjustments to deliver quality product and production rates.

Education

General Studies

Rutledge High School

Rutledge, TN

05.1996

Skills

Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance monitoring
Performance improvement
Quality control
Workplace safety
Schedule management
Process improvement
Complaint resolution
Operations management
Production monitoring
Employee evaluation
Product management
Regulatory compliance
Key performance indicators
Relationship building
Equipment maintenance
Talent acquisition
Resource allocation
Corporate social responsibility
Invoice verification
Financial acumen
Client communication
Employee training
Task delegation
Strategic planning
Workflow management
Project management
Risk management
Budget management
Marketing
Loss prevention
Work assignment delegation
Employee engagement

Problem-solving
Teamwork and collaboration
Team supervision
Team motivation
Staff training
People management
Work Planning and Prioritization
Daily workflow improvement
Staff education and training
Goal setting
Complex Problem-solving
Quality improvement
Issue resolution
Work planning
Cash handling
Overseeing daily activities
Client service
Documentation and reporting
Evaluating employee work
Safety processes and procedures
Safety
Client support
Shift scheduling
Team building
Performance evaluations
Account management
Sales expertise
Overtime management
Verbal and written communication
Leadership
Excellent communication
Active listening
Organizational skills
Multitasking Abilities
Decision-making
Idea development and brainstorming

Timeline

Forging Team Lead

Cummins Heavy Vehicle Systems

05.2021 - 05.2025

Repossession Agent

All-Star Recovery

03.2016 - 05.2021

Manager

Backwoods Bar & Grill

08.2013 - 12.2016

Manager

East Tennessee Vegetable Co.

01.2013 - 08.2016

Shipping and Receiving Manager

Carolina Commercial Heat Treating LLC

03.2004 - 01.2013

Lead Extruder Operator

Color-Tech Industries

02.2002 - 03.2004

Production Manager

MCR Industries LLC

06.1997 - 03.2002

General Studies

Rutledge High School

James (Jim) Hodge

Summary

Overview

Work History

Production Manager

Forging Team Lead

Repossession Agent

Manager

Manager

Shipping and Receiving Manager

Lead Extruder Operator

Education

General Studies

Skills

Timeline

Forging Team Lead

Repossession Agent

Manager

Manager

Shipping and Receiving Manager

Lead Extruder Operator

Production Manager

General Studies

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