Jamie Bennett
McKenzie
Summary
Professional adept in handling high call volumes and resolving complex insurance issues. Skilled in software and demonstrating exceptional customer focus. I have strong communication and problem solving skills. I like to work and help patients anyway possible. I also enjoy teamwork and think it is important to have a supportive team to rely on.
Overview
4
4
years of professional experience
Work History
Tenncare Connect CSR
Automated Health Systems Inc.
11.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated active listening skills, resulting in problem solving issues regarding insurance benefits.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for benefits, services, and insurance information.
Medical Billing Specialist
Thriveworks Counseling And Coaching
04.2023 - 06.2024
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on insurance issues.
- Identified and resolved patient billing and payment issues.
- Located errors and promptly refiled rejected claims.
- Notified Collection accounts by using Salesforce and Max phone source.
- Efficiently worked modules assigned with 30-45 patient accounts a day.
Vision Assistant
Smith & Smith Optometry
03.2021 - 04.2023
- Contributed to a positive work environment with a teamwork attitude.
- Greeted guests in with friendliness and professionalism while checking in/out for appointment.
- Completed pre testing pryor to seeing provider for exam.
- Retrieved payments and mailed bill notices out monthly.
- Answered incoming phone calls to process appointments, requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific appointments to other Providers for procedures.
Education
Bethel University
High School Diploma -
Mckenzie High School
McKenzie, TN05-2012
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Patient billing
- Accounts payable
- Collections management
- Eaglesoft
- Max calling software
Timeline
Tenncare Connect CSR
Automated Health Systems Inc.
11.2024 - Current
Medical Billing Specialist
Thriveworks Counseling And Coaching
04.2023 - 06.2024
Vision Assistant
Smith & Smith Optometry
03.2021 - 04.2023
Bethel University
High School Diploma -
Mckenzie High School
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