Jamie Brown
Cleveland
Summary
Dynamic and empathetic professional with a proven ability to forge meaningful connections and provide exceptional support to clients. Possesses a comprehensive understanding of client assessment and resource coordination, complemented by outstanding communication and organizational skills. Dedicated to driving positive change through effective case management, consistently enhancing client outcomes and fostering lasting relationships. Passionate about leveraging expertise to empower individuals and contribute to overall well-being.
Overview
1
1
year of professional experience
Work History
Case Manager
Volunteer Behavioral Health
10.2024 - Current
- Managed a caseload of 20 clients, providing comprehensive case management services
- Conducted weekly and monthly assessments to identify client needs and develop individualized care plans
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes using CareLogic
- Facilitated semi-weekly meetings with clients to review goals, address barriers, and track progress
- Coordinated referrals to community agencies for additional support services as needed
- Assisted 30 families with finding, establishing, and maintaining housing stability
- Developed strong relationships with local service providers to enhance referral networks
- Participated in case conferences and team meetings to discuss client progress and treatment plans
- Monitored program effectiveness through data collection, analysis, and reporting using ClientTrack
- Ensured compliance with agency policies, procedures, regulations, and ethical standards
- Supported clients in developing independent living skills such as budgeting or job searching
- Demonstrated cultural sensitivity when working with diverse populations
- Expedited access to critical services for 10+ clients within first 3 months by streamlining inter-agency communication protocols and improving referral processes, reducing wait times by 7 days
- Assigned as the leader for 2026 Point In Time Count for Meigs County and delegated tasks to volunteers while distributing supplies to homeless populations
- Attended CPRS course in May 2025 and pending certification approval
Education
Bachelor’s of Arts - Psychology
Tennessee Wesleyan University
Athens, TN12-2018
Skills
- Communication skills
- Time management
- Computer comprehensive
- Problem-solving
- Case management
- Case documentation
- Organization and multitasking
- Relationship building
- Client advocacy
- Care coordination
LANGUAGES
English
AWARDS
Cook County Sheriff’s Award
Timeline
Case Manager
Volunteer Behavioral Health
10.2024 - Current
Bachelor’s of Arts - Psychology
Tennessee Wesleyan University