Jamie DeLung
Superior Communications
Murfreesboro
1
Certification
10
years of professional experience
Work History
Receiving Team Lead
3 Months- Led receiving team to process inbound shipments, verify counts, and resolve discrepancies.
- Coordinated dock schedules to maintain steady material flow and prevent receiving bottlenecks.
- Trained associates on barcode scanning, item verification, and inventory control procedures.
- Inspected incoming product for damage, accuracy, and compliance with purchase orders.
- Supported cross-functional teams during busy periods or absences, ensuring uninterrupted operations across departments.
Operator
3 Years 9 Months- Led team members to achieve timely completion of high-quality tasks, fostering accountability.
- Enforced safety protocols, maintaining a secure working environment with proper PPE usage.
- Provided leadership to team members, ensuring timely completion of high-quality tasks.
- Trained team members to enhance skills and knowledge through guidance and support.
- Trained team members through guidance and support, enhancing skills and knowledge for improved performance.
- Facilitated meetings to discuss progress, goals, and improvement areas with the team.
- Communicated effectively with departments to ensure seamless collaboration and teamwork.
- Managed HR tasks, including timesheet oversight and ensuring compliance with company policies.
Financial Services Officer
10 Months- Advised customers on tailored banking solutions to meet specific needs.
- Facilitated financial discussions with clients to assess needs and recommend suitable solutions.
- Cultivated customer relationships through timely follow-up on inquiries and complaints, enhancing client satisfaction.
- Led financial discussions with clients to assess needs and recommend tailored solutions, improving service alignment.
- Identified and reported potential fraud activity, collaborating with internal teams to implement corrective actions.
- Monitored and reported potential fraud activity, collaborating with internal teams to implement corrective actions, safeguarding assets.
Office Manager
2 Years 11 Months- Assisted in recruiting, onboarding, and training new employees effectively.
- Analyzed data from various sources to identify trends and recommend actionable improvements.
- Reviewed contracts for accuracy before signing on behalf of the company.
- Approved loan applications to ensure compliance with policies and facilitate informed decisions.
- Managed delinquent accounts by preparing them for legal action while ensuring thorough documentation.
- Executed proactive collection calls to clients to resolve outstanding balances and negotiate payments.
- Executed proactive collection calls to clients, resolving outstanding balances and negotiating payment terms.
- Maintained organized filing systems for financial records and correspondence, enhancing overall operational efficiency.
Quality Control
1 Year 10 Months- Identified defective items through rigorous quality control evaluation.
- Ensured compliance with company quality control processes, contributing to consistent product quality.
- Ensured compliance with established company quality control processes.
- Developed and maintained data quality control processes to enhance accuracy.
- Formulated strategies enhancing quality control outcomes, aligning team efforts with company standards.
- Created management reports summarizing key quality control activities, facilitating informed decision-making.
Education
Bachelor of Science - Supply Chain And Operations Management
Skills
Performance monitoring and quality control
Regulatory compliance
Schedule management
Data analysis
Materials handling
Lean principles
Microsoft Office proficiency
HR administration
Customer service excellence
Attention to detail
Teamwork and collaboration
Critical thinking
Warehouse management
Certification
- Inducted member into the National Society of Leadership and Success.
- I've earned several data certifications through Coursera
- I've received an Excellence Award for my submission on Business Ethics.
- I've received an Office of the Month award for having the most profitable and efficient office.
- I played a key role in the successful rollout of a new loan product, contributing to planning and preparation efforts, and subsequently provided training to all management team members across the company, empowering them to effectively implement the product in their respective offices.
- As an office manager, I created a comprehensive training manual for the company, outlining everything an employee would need to know to effectively run the office on a daily basis.
- I implemented a new data tracking process to effectively track the vehicles moving through QA.
- I played a key role in implementing a new quality control process and subsequently training others on the process
Timeline
Receiving Team Lead
Superior Communications
07.2026 - CurrentRead More
Operator
General Mills
08.2022 - 05.2026Read More
Financial Services Officer
Ascend Federal Credit Union
10.2021 - 08.2022Read More
Office Manager
3D Financial
10.2018 - 09.2021Read More
Quality Control
Drive Time
11.2016 - 09.2018Read More
Western Governors University
Bachelor of Science from Supply Chain And Operations Management
Read More