Jamie Miller
La Vergne
Summary
Results-driven operations leader with over 13 years of experience in team management and 28 years in the dental field. Skilled in schedule management and problem-solving, dedicated to optimizing workflows and enhancing productivity within the organization.
Overview
17
17
years of professional experience
Work History
Operations Manager II
PDS Health
Irvine, CA
06.2016 - Current
- Provided operational leadership for multiple offices including patient care , financial performance and team development.
- Monitor KPIs including productions, collections, scheduling, case acceptance and patient satisfaction.
- Implement PDS operational standards and best practices across all assigned offices.
Practice Administrator
Heartland Dental
Effingham, IL
09.2013 - 06.2016
- Opened 2 successful Denovo practices and integrated them into regional operations.
- Oversaw daily practice operations to guarantee seamless service for patients and providers alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
Business Assistant
Heartland Dental
Effingham, IL
02.2011 - 09.2013
- Managed scheduling and coordination of patient benefits.
- Traveled with Oral Surgeon to set up operations in other offices
- Chairside assisting when needed.
Expanded Functions Dental Assistant
Bruner Dental Center
Marion, IN
10.2009 - 02.2013
- Assisted dentists in various procedures, ensuring patient comfort and safety throughout treatments.
- Prepared examination rooms, sterilized instruments, and maintained infection control protocols consistently.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Education
Dental Hygiene
Indiana Wesleyan University
Marion, INSkills
- Operations management
- P&L management
- Budgeting and forecasting
- Financial oversight
- Staff training
- Team leadership
- Healthcare Operations
- Dental Experience
- Staff development
- Schedule management
Timeline
Operations Manager II
PDS Health
06.2016 - Current
Practice Administrator
Heartland Dental
09.2013 - 06.2016
Business Assistant
Heartland Dental
02.2011 - 09.2013
Expanded Functions Dental Assistant
Bruner Dental Center
10.2009 - 02.2013
Dental Hygiene
Indiana Wesleyan University