Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jamie Peeples

Memphis,TN

Summary

Dynamic Account Manager with a proven track record at United Auto Recovery and Remarketing, excelling in client relations and customer service. Enhanced client retention through proactive communication and problem resolution. Skilled in account oversight and project management, consistently delivering exceptional results while fostering strong relationships.

Overview

5
5
years of professional experience

Work History

Account Manager

United Auto Recovery and Remarketing
07.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Server

Olive Garden
07.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Logistics Account Executive

Total Quality Logistics Inc.
10.2023 - 04.2024
  • Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
  • Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
  • Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
  • Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.

Associate Trainer

Panera Bread
08.2020 - 04.2023
  • Mentored employees during probationary period to answer questions and offer improvement strategies.
  • Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
  • Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
  • Led cross-functional teams in the implementation of innovative learning solutions designed to close skills gaps within the organization.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.

Education

Bachelor of Science - Business Administration

University of Tennessee
Chattanooga, TN
05-2023

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Sales development
  • Account oversight
  • Project management
  • Event planning
  • Detail-oriented
  • Social media strategy
  • Content scheduling
  • Community engagement
  • Competitor analysis

Accomplishments

  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.

Timeline

Account Manager

United Auto Recovery and Remarketing
07.2024 - Current

Logistics Account Executive

Total Quality Logistics Inc.
10.2023 - 04.2024

Server

Olive Garden
07.2023 - Current

Associate Trainer

Panera Bread
08.2020 - 04.2023

Bachelor of Science - Business Administration

University of Tennessee

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Jamie Peeples