Jamie Peeples
Memphis,TN
Summary
Dynamic Account Manager with a proven track record at United Auto Recovery and Remarketing, excelling in client relations and customer service. Enhanced client retention through proactive communication and problem resolution. Skilled in account oversight and project management, consistently delivering exceptional results while fostering strong relationships.
Overview
5
5
years of professional experience
Work History
Account Manager
United Auto Recovery and Remarketing
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Server
Olive Garden
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Logistics Account Executive
Total Quality Logistics Inc.
10.2023 - 04.2024
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
Associate Trainer
Panera Bread
08.2020 - 04.2023
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
- Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
- Led cross-functional teams in the implementation of innovative learning solutions designed to close skills gaps within the organization.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelor of Science - Business Administration
University of Tennessee
Chattanooga, TN05-2023
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Sales development
- Account oversight
- Project management
- Event planning
- Detail-oriented
- Social media strategy
- Content scheduling
- Community engagement
- Competitor analysis
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Timeline
Account Manager
United Auto Recovery and Remarketing
07.2024 - Current
Logistics Account Executive
Total Quality Logistics Inc.
10.2023 - 04.2024
Server
Olive Garden
07.2023 - Current
Associate Trainer
Panera Bread
08.2020 - 04.2023
Bachelor of Science - Business Administration
University of Tennessee
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