Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Jamie Rice

4518 Crerar Street

Summary

Dynamic retail professional with extensive experience at Nordstrom Rack, excelling in inventory management and customer service. Proven track record in implementing quality control measures and enhancing customer satisfaction. Adept at cash handling and fostering team collaboration, ensuring efficient operations and a positive shopping experience. Recognized for exceptional problem-solving skills. Within my first year at Nordstrom Rack i was awarded the ALL STAR award which is the highest award that Nordstrom Rack can award an employee.

Overview

8
8
years of professional experience

Work History

Assistant Manager of Cashier's

Nordstrom Rack
Chattanooga
04.2023 - Current
  • Opening and closing processes of our store.
  • Offload and unload the trucks daily, and process the trucks that are received at our store with stock that is supposed to be received.
  • Every Monday, our store has a requirement to RFID scan the entire store, front and back.
  • Extensive research on each of the products that are scanned in the store, such as incorrect tags, incorrect sizes, mismatched apparel, and stock that does not belong in our store at this time.
  • Sometimes, my position requires helping upfront by running a cash register to help balance the lines and keep the store operating as smoothly as possible.
  • Once, and if needed, I'm required to take stock/merchandise to our floor as needed to restock our shelves.
  • Implemented quality control measures to uphold company standards.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Donut Packer

Donut Peddler
Chattanooga
09.2022 - 04.2023
  • Packed donut orders that were to be delivered to businesses in our city.
  • Obtained, moved and sorted products and materials.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Organized inventory in the warehouse according to established procedures.

Associate Manager

South Eastern Salvage
Chattanooga
03.2019 - 04.2022
  • I would open and close our store daily; some days, I was the only manager on site.
  • On my scheduled shifts, I made all the bank deposits.
  • Loaded and unloaded all our truck stock that came to our store.
  • Striving to maximize every opportunity with the customers means answering and asking clarifying questions about what their needs are and what they are looking for when they come into our store. Once they purchase what they are looking for, I will help them load their items into their car.
  • Managed daily workflow of team members to meet organizational goals.
  • Implemented quality control measures to uphold company standards.
  • Resolved conflicts between employees or customers in a professional manner.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Cash Office Manager, Promoted to Home Department

Gabes
Hixson
05.2018 - 04.2019
  • Monitored daily cash flow, prepared bank deposits and balanced tills.
  • Manager over the home department.
  • Balanced out each cash register in our store at the beginning and end of every shift.

Customer Service Representative

Nationwide Insurance Company
Hixson
10.2016 - 05.2018
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.

Skills

  • Inventory management
  • Cash handling
  • Quality control
  • Customer service
  • Retail operations
  • Stock replenishment

Accomplishments

  • Within my first year at Nordstrom Rack i was awarded the ALL STAR award which is the highest award that Nordstrom Rack can award an employee.

Timeline

Assistant Manager of Cashier's

Nordstrom Rack
04.2023 - Current

Donut Packer

Donut Peddler
09.2022 - 04.2023

Associate Manager

South Eastern Salvage
03.2019 - 04.2022

Cash Office Manager, Promoted to Home Department

Gabes
05.2018 - 04.2019

Customer Service Representative

Nationwide Insurance Company
10.2016 - 05.2018

Similar Profiles

CREATE PROFILE
Jamie Rice