Jamie E. Miller
Nashville
Summary
Results-driven Client Relationship Advocate with a proven track record of delivering exceptional service in conflict resolution and consumer relations during high-pressure, time-sensitive situations. Excels in adaptability and multitasking, leveraging expertise in investigative software and company utilities to effectively meet both company and client needs. Recognized for consistently exceeding expectations, leading to promotion based on performance and dedication. Committed to fostering positive relationships and driving client satisfaction through strategic problem-solving and proactive communication.
Overview
19
19
years of professional experience
Work History
Emergency Advocate I/Promoted to Emergency Advocate II and Dispatcher in March 2022
AAA/ Auto Club Group
11.2021 - 05.2025
- Pinpoint locations of customers in need of service as well as find close range drivers or alternatives as needed to assist in more hazardous situations.
- Provide solutions and verbal confirmation of conflict resolution to customers for high-priority "Red Flag" accounts prior to them reaching the contractual tipping point (Management involved status.)
- Data entry of all new clients and affiliate information as well as updating out of date personal information.
- Payment processing of past due fees as well as explaining any additional charges incurred or new annual regulations that may affect charges or coverage.
- Assisted in training both new and recently promoted employees as part of Teams structured, hands on learning through peers network.
- Conducted website implementation seminars for new clients.
Client Support Analyst
Business & Legal Resources, LLC DBA BLR, LLC
11.2014 - 12.2015
- Maintained current client relationships by extending annual services, as well as reaching out to specified members who had indicated uncertainties about continuing a business relationship to see if those connections could be salvaged.
- Upward sales negotiations on clients with minimal training packages.
- Trained multiple employees of clients on new software to ensure awareness of any updates and verify those individuals were knowledgeable about the testing process prior to having them administer the required testing to their fellow employees.
- Monitored customer software usage for fraud. If detected, I would file proper forms to include overall losses and submit to proper channels for remedy.
Client Analyst/Portfolio Manager Promotion
Crestmark Bank
11.2011 - 10.2014
- Debtor Analyst in charge of managing 3rd party business-to-business collections in addition to oversight of accounts affected by bankruptcy and fraud.
- Responsible for all A/R collections, daily cash applications, lockbox fund distribution, and end of day cash reconciliation prior to bank drop-off.
- Data entry
- Managed UCC Filings and Terminations for company security interests
- Maintained highest rank for volume of monthly debtor communications and collections for 4 months prior to promotion.
Debtor Analyst for Transportation Clients
Crestmark Bank
10.2010 - 11.2011
- Client Analyst for large transportation portfolios in excess of $100MM annually
- Conducted and monitored ongoing investigations for accurate reporting and fraud detection.
- Analyzed and reviewed financial covenants for customer contract compliance.
- Approved daily wire and ACH payments.
- Conducted website training seminars for new clients
- Continued to assist in payment processing and document uploading to ensure daily wire deadlines were met.
Lead Collections Agent & Skip Trace Investigator
Action Collection Agency, DBA ACA, Inc.
09.2006 - 07.2010
- Called consumers to negotiate payment plans or settlements based on unresolved debts
- Built good rapport with customers to assure understanding of their individual situations prior to taking alternative courses of action.
- Prepared bankruptcy claims and monitored for discharge or further pursuit.
- Initiated Civil Warrants, Subpoenas, Scire Facias, and issuing garnishments and levies on litigated accounts.
- Used knowledge of various web tools and creative searches to locate debtors in hiding to have them officially served for payment collection.
Education
Associates of Criminal Justice - Criminal Justice Studies
Nashville State Technical Institute
Nashville,TN12-2004
High School - General Studies
Hillwood Comprehensive High School
Nashville, TN05-2002
Skills
- Highly adaptable multi-tasker with an emphasis on detailed consumer analysis and customer relations
- Superior sales, customer service, and relationship management skills, contract negotiations, and conflict resolution
- Knowledgeable and proficient in Microsoft Word, Outlook, Factorsoft, Salesforce, Wincollect, Gelco Expense Mgmt System
- Working knowledge of Investigative Software: Caselink, PACER, Accurint, and LexisNexis, and PIPL
Concur, and G Suite, Adobe Connect, and Citrix
- Typing speed of 75 wpm and 8500 kph
- Payment Processing
- Fraud Detection
- Collections and Skip Tracing
Timeline
Emergency Advocate I/Promoted to Emergency Advocate II and Dispatcher in March 2022
AAA/ Auto Club Group
11.2021 - 05.2025
Client Support Analyst
Business & Legal Resources, LLC DBA BLR, LLC
11.2014 - 12.2015
Client Analyst/Portfolio Manager Promotion
Crestmark Bank
11.2011 - 10.2014
Debtor Analyst for Transportation Clients
Crestmark Bank
10.2010 - 11.2011
Lead Collections Agent & Skip Trace Investigator
Action Collection Agency, DBA ACA, Inc.
09.2006 - 07.2010
Associates of Criminal Justice - Criminal Justice Studies
Nashville State Technical Institute
High School - General Studies
Hillwood Comprehensive High School