Jamila Cross

• Contacted customers to assess satisfaction and current needs.
• Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
• Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
• Retained high-value clients by providing exceptional support and personalized service.
• Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
• Supported customer satisfaction through regular follow-up and communication.

• Contacted customers to assess satisfaction and current needs.
• Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
• Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
• Retained high-value clients by providing exceptional support and personalized service.
• Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
• Supported customer satisfaction through regular follow-up and communication.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Sought ways to improve processes and services provided.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
• Reduced employee turnover rate through the implementation of comprehensive training programs for new hires.
• Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
• Conducted regular assessments of trainee progress, providing feedback and coaching as needed for continuous improvement.
• Provided coaching and mentoring to employees.
• Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
• Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
• Improved overall call center performance with effective coaching and feedback to team members.
• Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Supervised large teams with guidance, support and direction for high-quality customer care.
• Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.

• Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
• Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
• Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
• Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Managed efficient cash register operations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Inspected damaged wireless devices

• Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
• Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
• Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
• Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.

• Completed store opening and closing procedures.
• Received and counted money.
• Loaded and unloaded merchandise from trucks to organize backroom spaces.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Processed cash, credit, debit, and check payments.
• Counted out cash drawers and balanced totals.
• Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
• Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Completed store opening and closing procedures.
• Received and counted money.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service levels.
• Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
• Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.