JAMIYA MCGUIRE
Memphis
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
4
4
years of professional experience
Work History
Picker & Shipper
Medtronic
03.2025 - 09.2025
- Performs a combination of manual and clerical shipping and receiving duties; may work out of a central warehouse.
- Uses computer system for tracking, logging, verifying and reporting.
- Follows shipping practices and procedures, and transportation routing, schedules and requirements.
- Receives incoming materials or prepares materials for shipment.
- (un)packs or (un)wraps items such as finished products, raw stock, assemblies, parts, building materials, office supplies, equipment, etc.
- Verifies quantity, weight, and conformance of materials to stated identifications; logs receipt of items on system, processes freight bills, packing sheets, and other documents; reports materials shipped and bills of lading; posts weight and shipping charges and routes merchandise to destinations.
Customer Service Rep
BG Multifamily Staffing
06.2024 - 12.2024
- Appropriately, address customers' questions through phone, email, or chat in real time.
- Diagnose problems of the customers and provide accurate answers.
- Regulate situations of conflicts brought about by customers and leave them satisfied.
- Record customer details and activities in the Customer Relationship Management system for storage purposes.
- Work alongside other departments to achieve resolution of difficult customer problems.
- Update yourself about the products, their prices and policies, to give correct information.
Seasonal General Clerk
Department of Treasury
Memphis
02.2024 - 06.2024
- Maintain files and records so they remain updated and easily accessible.
- Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.).
- Answer the phone to take messages or redirect calls to appropriate colleagues.
- Utilize office appliances such as photocopiers, printers etc. and computers for word processing, spreadsheet creation etc.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Warehouse Associate
Adecco (Nike Contract)
Memphis
03.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Warehouse Associate
SMX (Nike Contract)
Memphis
06.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Warehouse Associate
Amazon
Memphis
05.2022 - 11.2022
- Perform labeling, sorting, wrapping, packing and repacking for shipments.
- Picking orders for shipment and assembling merchandise to be shipped.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Associate
Neiman Marcus
Irving
01.2022 - 03.2022
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Stocker/customer service rep
Target
10.2021 - 12.2021
- Greet customers as they arrive at the store and direct them to their required aisles.
- Assist customers in choosing and picking their choice of products.
- Ensured that all items were properly placed and stacked.
- Stocked shelves according to predefined instructions and procedures.
Warehouse Associate
CTDI
Irving
08.2021 - 10.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High school diploma -
Macarthur high school
Skills
- Computer proficiency
- Communication skills
- People skills
- Attention to detail
- Adaptability
- Paperwork Processing
- Account Updating
- Call Management
- Scheduling
- Appointment Scheduling
- Product Knowledge
- Coordination
- Microsoft Outlook
- Order Fulfillment
- Customer RMA Management
- Microsoft Office Suite
- Customer Service
Timeline
Picker & Shipper
Medtronic
03.2025 - 09.2025
Customer Service Rep
BG Multifamily Staffing
06.2024 - 12.2024
Seasonal General Clerk
Department of Treasury
02.2024 - 06.2024
Warehouse Associate
Adecco (Nike Contract)
03.2023 - 12.2023
Warehouse Associate
SMX (Nike Contract)
06.2022 - 02.2023
Warehouse Associate
Amazon
05.2022 - 11.2022
Warehouse Associate
Neiman Marcus
01.2022 - 03.2022
Stocker/customer service rep
Target
10.2021 - 12.2021
Warehouse Associate
CTDI
08.2021 - 10.2021
High school diploma -
Macarthur high school