Jamya Craft
Memphis,TN
Summary
Detail-oriented Care Team Representative skilled in compliance management and medical terminology. Proven ability to address customer inquiries and streamline communication processes, resulting in improved client satisfaction and retention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Team Representative
Sedgwick
09.2024 - Current
- Supported end-to-end processing of 40–70 claims or cases per day, ensuring 98%+ data accuracy and timely progression through intake and resolution stages.
- Served as a primary point of contact for 30–50 claimants per shift, responding to inquiries with empathy and professionalism while improving customer satisfaction and trust.
- Resolved routine claim issues and escalated complex cases appropriately, contributing to reduced follow-up contacts and faster turnaround times.
- Collaborated with cross-functional teams (claims examiners, supervisors, and support staff) to streamline communication and minimize delays in claim handling.
- Documented detailed case notes, claimant communications, and status updates in company-specific claims management systems, maintaining compliance with internal policies and regulatory requirements.
Sales Associate
ACE Cash Express Inc.
03.2024 - 10.2024
- Processed 40–80 financial transactions per shift, including payments, money services, and account inquiries, while maintaining 100% cash drawer accuracy.
- Managed daily cash handling and register reconciliation in compliance with company policies and regulatory requirements.
- Provided professional, solution-focused customer service, resolving inquiries efficiently and contributing to high customer satisfaction and repeat business.
Customer Service Associate
Walgreens
02.2023 - 08.2024
- Processed 50–100+ customer transactions per shift, ensuring accurate handling of cash, card, and digital payments while maintaining near-perfect drawer accuracy.
- Managed point-of-sale operations and cash controls, balancing registers daily and adhering to company loss-prevention and compliance standards.
- Delivered high-quality customer service by resolving questions and issues efficiently, contributing to improved customer satisfaction and repeat visits.
- Promoted and explained store credit cards, loyalty programs, and financial services, consistently meeting or supporting weekly sales and enrollment targets.
Education
Associate of Science - Medical Assistant
Remington College
Memphis, TN10-2022
Skills
- Coaching individuals
- Innovation and creativity
- Technical skills
- Compliance management
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- CPR
- Phlebotomy techniques
- Specimens collection and processing
- Insurance verification
- Appointment setting
Certification
BLS/CPR Certified ( AHA )
OSHA/HIPPA
Timeline
Care Team Representative
Sedgwick
09.2024 - Current
Sales Associate
ACE Cash Express Inc.
03.2024 - 10.2024
Customer Service Associate
Walgreens
02.2023 - 08.2024
Associate of Science - Medical Assistant
Remington College