Jana Greenwood
Cookeville
Summary
Psychology student graduating in 2026 with a Bachelor of Arts in Psychology and a concentration in Mental Health, currently holding a 3.5 GPA. Deeply committed to mental health awareness and improving the well-being of individuals and communities. Driven by a strong desire to support others, reduce stigma, and contribute to meaningful change through service-oriented work.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Pool + Spa Depot
06.2018 - 07.2024
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts - Psychology + Concentration in Mental Health
Southern New Hampshire University
Hooksett, NH11-2026
High School Diploma -
Cookeville High School
Cookeville05-2006
Skills
- Scheduling
- Account updating
- Complaint resolution
- Call escalation
- Problem-solving
- Cultural awareness
- Relationship building
- Critical thinking
- Customer relations
- Live chat support
- Customer consulting
- Active listening
- Positive and professional
Accomplishments
- Maintained honor-level academic performance with a cumulative 3.5 GPA while completing a Bachelor of Arts in Psychology with a concentration in Mental Health.
- Named to the President’s List at Southern New Hampshire University in recognition of academic excellence on multiple occasions.
- Demonstrated strong commitment to mental health advocacy through focused coursework in psychology and mental health–related studies.
- Consistently balanced academic responsibilities with personal and professional commitments, demonstrating strong time management and dedication.
Academic & Professional Accomplishments
Timeline
Customer Service Representative
Pool + Spa Depot
06.2018 - 07.2024
Bachelor of Arts - Psychology + Concentration in Mental Health
Southern New Hampshire University
High School Diploma -
Cookeville High School