Janae' Patton
Nashville
Summary
Recent Computer Science graduate with extensive knowledge in computing, networks, operational software, and day-to-day troubleshooting/diagnostics for complex technical issues. I am eagerly looking for a systems administration opportunity where I can contribute excellent communication, and problem-solving skills with an expertise in working in a face-to-face support environment.
Overview
12
12
years of professional experience
Work History
Process Assistant
Amazon
10.2018 - Current
- Mentored junior staff members on proper process execution techniques.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Merchandising Team Lead
Academy Sports + Outdoors
04.2013 - 09.2018
- Managed inventory for optimal product availability.
- Provided training to new team members on merchandising best practices.
- Enhanced customer experience by maintaining a well-organized sales floor environment.
- Evaluated team performance and provided constructive feedback.
- Improved store appearance with effective merchandising strategies.
Education
Bachelor of Science - Computer Science Cybersecurity And Networking
Tennessee State University
Nashville, TN12-2027
Associate of Applied Science - CIT Systems Administration & Management
Nashville State Community College
Nashville12-2023
Skills
- Hardware installation
- Technical support
- Software configuration
- Remote support
- Network troubleshooting
- Application installations
- Wireless networking
- Microsoft windows and office
- Attention to detail
- Online chat support
- Mobile device repair
Timeline
Process Assistant
Amazon
10.2018 - Current
Merchandising Team Lead
Academy Sports + Outdoors
04.2013 - 09.2018
Bachelor of Science - Computer Science Cybersecurity And Networking
Tennessee State University
Associate of Applied Science - CIT Systems Administration & Management
Nashville State Community College
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