Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Internships
Extra-curricular activities
References
Generic
Janane Ganappathi

Janane Ganappathi

Assistant Manager | ICICI Bank Ltd
Tiruchirappalli

Summary

Postgraduate in English Literature with a strong foundation in Communicative English, currently working as a Relationship Manager in the Retail Banking Group (Branch Banking Department) at ICICI Bank Ltd. Experienced in client relationship management, retail banking operations, compliance and cross-functional coordination. Combines analytical banking expertise with excellent communication, presentation and documentation skills. Interested in opportunities within MNC environments and English teaching roles where strong communication, stakeholder management and process-oriented experience can be effectively leveraged.

Overview

2
2
years of professional experience
1
1
Certification
3
3
Languages

Work History

Assistant Manager (Grade-I)

ICICI Bank Ltd
Tirupattur
04.2025 - Current
  • Managed branch operations, cash processing, and core banking transactions using Finacle
  • Handled sales activities and customer relationship management using Customer 360 and CRM (Customer Relationship Management)
  • Analyzed operational data using MS Excel and Microsoft Power BI, while ensuring regulatory compliance
  • Ensured adherence to audit, risk, and compliance standards across all branch activities

Senior Officer

ICICI Bank Ltd
Tirupattur
12.2023 - 03.2025
  • Managed day-to-day branch banking operations, ensuring smooth and compliant service delivery
  • Served as the designated branch cashier, handling end-to-end cash operations, including receipt, disbursement, vault balancing, and reconciliation
  • Managed branch walk-in customers, addressing banking transactions and service requests efficiently

Sales Officer

ICICI Bank Ltd
Sivaganga
09.2023 - 11.2023
  • Managed salary account onboarding for corporate employees under ICICI Bank’s Corporate Employee Solutions Group (CESG)
  • Served as a dedicated Relationship Manager for salaried corporate clients, ensuring seamless account opening and activation
  • Coordinated with HR and payroll teams of corporate organizations to facilitate bulk salary account setups
  • Delivered personalized banking solutions and explained products clearly to salaried customers
  • Built and maintained long-term relationships with corporate employees through consistent service support
  • Ensured compliance with KYC, documentation, and internal banking regulations
  • Addressed customer queries and provided post-account opening assistance to enhance client satisfaction

Education

Master of Arts - English Literature

Shrimathi Devkunvar Nanalal Bhatt Vaishnav College for Women
Chennai
04.2023

Bachelor of Arts - English and Communication Skills

Stella Maris College
Chennai
04.2021

Skills

Attention to Detail

Retail Banking Operations

Relationship Management

Advanced Written & Verbal Communication

Strong Vocabulary & Grammar Proficiency

Content Drafting & Editing

Presentation Skills

Professional Business Correspondence

Persuasive Communication

Interpersonal & Team Collaboration

Accomplishments

  • Organized and hosted various National Seminars, Conferences and Cultural Events at the college level in Chennai, demonstrating strong coordination, leadership and event management skills
  • Managed Tamil Podcast initiatives at Stella Maris College, Chennai, leading content creation, coordination and publication to enhance student engagement and communication outreach.
  • Served as Student Coordinator of the Centre for Inclusion and Equal Access (CIEA) at Srimathi Devkunwar Nanalal Bhatt Vaishnav College for Women, Chennai, leading and supporting programs promoting accessibility, diversity, and inclusive learning practices
  • Developed and presented an accessible web-based tool for visually impaired learners, earning Second Prize at Vaish Grandiosa – A Melange of Tech Expo (28 October 2022, Chennai), highlighting innovation and inclusive technology design
  • Project titled “Designing Self-Learning English Language Supplementary Materials Using Accessible Web Tools for Learners with Visual Impairment” was selected under the Young Researchers Project (YRP) for institutional funding at Srimathi Devkunwar Nanalal Bhatt Vaishnav College for Women, Chennai, based on innovation, research methodology and impactful outcomes
  • Secured 7th place in a National-Level Business Plan Competition themed Innovation and Sustainability, with the proposal shortlisted among top entries at Sri Sairam Institute of Technology, Chennai (16 November 2022)
  • Organized and coordinated literary events, including Book Review and Literary Analysis sessions, fostering critical thinking and academic engagement

Certification

IRDAI Licensed Insurance Advisor - Certified by the Insurance Regulatory and Development Authority of India (IRDAI) | License No: CAI1706240093

Interests

English Literature & Language Training

Public Speaking & Communication Development

Timeline

Assistant Manager (Grade-I)

ICICI Bank Ltd
04.2025 - Current

IRDAI Licensed Insurance Advisor - Certified by the Insurance Regulatory and Development Authority of India (IRDAI) | License No: CAI1706240093

09-2024

Senior Officer

ICICI Bank Ltd
12.2023 - 03.2025

Sales Officer

ICICI Bank Ltd
09.2023 - 11.2023

Bachelor of Arts - English and Communication Skills

Stella Maris College

Master of Arts - English Literature

Shrimathi Devkunvar Nanalal Bhatt Vaishnav College for Women

Internships

  • Internship done in Content Writing for the partial fulfillment of the requirements for the award of the Degree of Master of Arts in English at Emerald Publishers, Egmore, Chennai
  • Selected as an Intern for Content Creation and Curation for the Tamil Nadu Government Portal Naan Mudhalvan at Directorate of School Education (DPI Campus), Nungambakkam, Chennai
  • As part of my final year MA Project, I have successfully completed the Internship in Communication Training on Domestic Data Entry Operating Course for Learners with Visual Impairment at Karna Vidya Foundation, Guindy, Chennai

Extra-curricular activities

  • Active member of the Rotaract Club, contributing to community service initiatives and leadership activities
  • Served as an Editorial Board Member of World Art and Literary Organization, Manapparai, involved in content review, literary coordination and publication activities
  • Member of Nehru Yuva Kendra, actively participating in community development programs and various social service initiatives

References

  • Mr. Venkateshan B,

Branch Manager,

ICICI Bank - Tirupattur Branch,

Sivaganga Region.

Phone: +91 95855 57806

Email: venkateshan.b@icicibank.com

  • Dr. Karthika J,

Post-Doctoral Researcher,

The Accessibility Research Centre,

Indian Institute of Technology Madras (IIT-Madras),

Chennai - 600036.

Phone: +91 97102 58061

Email: karthikanagendrakumar@gmail.com

Janane GanappathiAssistant Manager | ICICI Bank Ltd