Sakthivel Kanagaraj
Senior Process Associate
Coimbatore
Summary
Expert Analyst versed in Finance (Oracle) area. Offering 8 years of experience organizing, modeling and analyzing data to forecast business trends. Efficient, decisive and thorough professional.
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Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Team Lead
KG Invicta Services Private Limited
08.2022 - Current
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
Subject Matter Expert
Tata Consultancy Services
11.2019 - Current
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch in Oracle.
- Documented client progress through case notes and documentation.
- Performed ad hoc deep-dive analyses for specific business problems.
- Handled 7 member Team on Bank Reconciliation for different regions like Dubai, Oman, Qatar, Kuwait and other countries
- Successfully completed Knowledge Transfer for BRS process from Client.
- Handling calls with client partners on settling process and clearing knowledge gaps to team members.
Subjet Matter Expert
Tata Consultancy Services
08.2018 - 08.2019
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement in Oracle.
- Managed team of 6 employees, overseeing, training, and professional growth of employees.
- Worked flexible hours; night, weekend, and holiday shifts.
Process Associate
Tata Consultancy Services
08.2013 - 08.2018
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement through Oracle initiatives.
- Developed standard operating procedures and document workflows for current and future process steps with help of Oracle.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Tracked and analyzed reports to determine needed improvements.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Education
Bachelor of Arts - Commerce
Dr. SNS Rajalakshmi College Of Arts And Science
Saravanampatti 06.2010 - 03.2013
MBA - Finance
Sikkim Manipal University
Distance 06.2015 - 03.2016
Skills
Customer service
Leadership
Clerical
Supervision
Teamwork
Relationship-Building
Planning and Coordination
Responsible
Accomplishments
Awarded 4 times best performer.
Stabilized invoice rejections from 57 to 1 in 6 months (4 year aged items)
Stabilized Vendor reconciliation process within 3 months without any issues.
Stabilized Invoices on hold from 172-12 in 4 months. (3 year aged items).
Placed controls to show consistent quality.
Get multiple appreciations from Clients and internal managements.
Languages
Tamil
English
Hindi
Certification
Lean Six Sigma Certified
Interests
Playing Cricket, Badmiton
Listening Music
Initiated Eco Friendly activities - Distributed 2018 Saplings in a year
Timeline
Team Lead
KG Invicta Services Private Limited
08.2022 - Current
Subject Matter Expert
Tata Consultancy Services
11.2019 - Current
Subjet Matter Expert
Tata Consultancy Services
08.2018 - 08.2019
Lean Six Sigma Certified
03-2017
MBA - Finance
Sikkim Manipal University
06.2015 - 03.2016
Process Associate
Tata Consultancy Services
08.2013 - 08.2018
Bachelor of Arts - Commerce
Dr. SNS Rajalakshmi College Of Arts And Science
06.2010 - 03.2013
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