Ja'Naya Gee
Memphis
Summary
Dedicated community service volunteer and passionate about engaging in outreach programs and with community. Skilled in identifying resources to meet needs and helping community members obtain benefits and services. Recognized for providing exceptional emotional support to individuals obtaining help. Customer focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
STAX Museum of American Soul Music
04.2022 - Current
- Developed customer service scripts that improved customer service representation's ability to handle customer inquiries
- Monitored customer feedback and identified trends that led to the development of new products and services
- Provided excellent customer service to guests from all over the world to ensure the best overall experience within Memphis, TN.
Student Liaison
The Soulsville Charter School
09.2021 - 05.2022
- Monitored student progress and created reports to track student performance
- Provided positive testimony to parents and students pertaining to student life and academic achievement within Stax charter school
- Suggested extra-curricular activities for students ranging between 6th-12th grade.
Education
Bachelor of Science - Family And Consumer Science (Food And Nutrition)
University of Tennessee At Martin
Martin, TN05-2027
High School Diploma -
The Soulsville Charter School
Memphis, TN05-2022
Skills
- Ability to work in a team
- Event Planning
- Fundraising events
- Communication skills
- Customer Service skills
- Creative problem solving
- Community Engagement
- Community Outreach
- Appointment Scheduling
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
Certification
Certificate in Child Sexual Abuse Prevention & Response Training for Adults-2024
ServSafe Certification-2025
Exp.-2030
Timeline
Customer Service Representative
STAX Museum of American Soul Music
04.2022 - Current
Student Liaison
The Soulsville Charter School
09.2021 - 05.2022
Bachelor of Science - Family And Consumer Science (Food And Nutrition)
University of Tennessee At Martin
High School Diploma -
The Soulsville Charter School
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