JA'NEAY ARNOLD
Memphis
Summary
Reliable, outgoing professional seeking a flight attendant position with United Airlines. Providing extensive communication skills, a friendly, calm, and confident personality to maximize safety and comfort of passengers, and an unwavering patience for passengers who need additional assistance.
Overview
7
7
years of professional experience
Work History
SENIOR COORDINATOR
WFS SERVICES
06.2022 - Current
- Managed high-volume inbound calls and emails to resolve customer issues in a timely manner.
- Responds to and follows up on incoming specialty process and support requests by monitoring incoming requests and independently researching complex issues to resolve cases.
- Researching root causes of issues that impact operations and determining resolution for both consumers as well as businesses.
- Managed a caseload of clients in need of support
- Facilitated communication between multiple departments to streamline operations and improve efficiency.
- Developed and implemented strategic resolution plans to decrease case workload
CUSTOMER SERVICE/OPERATOR
Southern Airways Express
05.2020 - 06.2022
- The customer service/gate agent duties include a variety of computer and communication skills including but not limited to:
- Checking passenger’s flight tickets and identification.
- Assisted passenger in resolving issues and answering inquiries in a timely manner.
- Authorizing passenger’s to board the plane, checking in baggage.
- Watching flight database and inputting service needs for aircrafts
- Monitoring flight times before and after take off for on time boarding and landing.
CLAIMS SPECIALIST
Sedgwick Claims Management
09.2019 - 12.2019
- Managed and processed claims for a large insurance company
- Resolved customer inquiries and issues related to claims
- Reviewed documentation and investigated claim validity
- Managed and processed insurance claims for a health care provider
- Communicated with clients and insurance companies to resolve claim disputes in a timely manner
PASSENGER SERVICE AGENT
Envoy Air
11.2017 - 09.2019
- Managed check-in and boarding procedures for airline passengers.
- Assisted passengers with ticketing and baggage handling.
- Provided exceptional customer service to ensure a positive travel experience.
- Resolved passenger inquiries and concerns in a timely and professional manner.
- Coordinated with airlines and airport staff to ensure smooth operations.
Education
HIGH SCHOOL DIPLOMA -
Frayser High School
Memphis, TN05.2011
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The University of Memphis
Memphis, TN08.2011
Skills
- Assessment and evaluation
- Client advocacy
- Written communication
- Detail-oriented
- Problem-solving
- Analytical
Timeline
SENIOR COORDINATOR
WFS SERVICES
06.2022 - Current
CUSTOMER SERVICE/OPERATOR
Southern Airways Express
05.2020 - 06.2022
CLAIMS SPECIALIST
Sedgwick Claims Management
09.2019 - 12.2019
PASSENGER SERVICE AGENT
Envoy Air
11.2017 - 09.2019
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The University of Memphis
HIGH SCHOOL DIPLOMA -
Frayser High School
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