Janet Carter
White House
Summary
Results-driven professional with extensive experience in customer relationship management and employee training. Skilled in creating retention strategies that enhance customer loyalty and satisfaction, leveraging strong communication skills to build lasting relationships.
Overview
2026
2026
years of professional experience
Work History
Company Trainer
Loves Travel Center
White House
2023.10 - 2026.02
- Developed and delivered training programs for new employees at travel centers.
- Assessed employee performance and provided constructive feedback during evaluations.
- Collaborated with management to identify training needs and improve existing programs.
- Maintained training records and documentation for compliance with company standards.
- Processed point-of-sale transactions accurately
Department Supervisor
Ollie's Bargain Outlet
Gallatin
2014 - 2017
- Supervised daily operations to ensure efficient workflow and staff coordination.
- Trained new employees on store policies and customer service standards.
- Assisted in scheduling staff shifts to maintain adequate coverage during peak hours.
- Conducted regular safety inspections to uphold a safe shopping environment.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Monitored cash register operations and ensured accurate cash handling procedures.
Hardware Dept Supervisor
Home Depot
Lebanon
2009.04 - 2014.10
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored team members on product knowledge and customer service.
- Managed inventory levels and organized stock in the sales floor area.
- Assisted customers in locating products and provided expert advice on selections.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
Retention Manager
FleetOne, LLLC
Nashville
1990.08 - 2006.10
- Developed retention strategies to enhance customer loyalty and satisfaction.
- Managed customer communication through multiple channels to ensure consistency.
- Trained team members on best practices for customer relationship management.
- Tracked performance metrics such as retention rate, churn rate, and conversion rate to measure success of programs.
Education
High School Diploma -
Madison Academy
Madison, TN1978-05
Skills
- Employee training
- Performance evaluation
- Customer relationship management
- Inventory management
- Compliance documentation
- Team building
- Effective communication
- Employee engagement
Accomplishments
- Received 20 "Homer Awards" for outstanding customer service
Timeline
Company Trainer
Loves Travel Center
2023.10 - 2026.02
Hardware Dept Supervisor
Home Depot
2009.04 - 2014.10
Retention Manager
FleetOne, LLLC
1990.08 - 2006.10
Department Supervisor
Ollie's Bargain Outlet
2014 - 2017
High School Diploma -
Madison Academy