Janet Warren
Lebanon
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Billing and Reimbursement Specialist RCM
Express Scripts
01.2018 - 05.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Analyzed marketing data and trends to identify opportunities for improvement.
Senior Financial Analyst
Accredo Specialty Pharmacy
07.2007 - 01.2018
- Provided valuable insights by leading monthly variance analysis reviews between actual results and budget/forecast expectations.
- Enabled informed decision-making by presenting key findings from complex data sets in clear, concise formats for senior leadership team members.
- Trained new analysts on corporate policies and procedures and implemented mentoring program, reducing onboarding time.
- Collaborated with cross-functional teams to drive process improvements and increase operational efficiency.
- Facilitated accurate expense tracking through diligent maintenance of general ledger accounts and reconciliations.
- Supported acquisition activities, conducting due diligence procedures and assessing target company valuations.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
Senior Team Lead
The Heart Group, Cardiovascular Associates
04.2002 - 07.2007
- Set up and calibrated machinery to meet specific production requirements.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Established clear performance metrics for individual team members, driving accountability towards meeting organizational goals.
- Oversaw the implementation of new systems or processes within the team successfully navigating change management challenges.
- Successfully completed projects within deadlines, ensuring timely delivery to clients without compromising quality standards.
- Increased overall productivity with consistent monitoring of team progress, adjusting priorities as needed.
- Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
- Fostered strong relationships with cross-functional teams to ensure seamless collaboration on shared initiatives.
- Developed high-performing team members through targeted training programs and one-on-one coaching.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
High School Diploma -
Charles F. Brush
Lyndhurst, OHBachelor of Arts - Medical Assisting
ATI Career Training Center - Dallas
Dallas, TXAssociate of Science - Veterinary Technology
Cedar Valley College
Lancaster, TXSkills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Resource Allocation
- Analytical Thinking
- Data Analysis
- Quality Assessment
- Root Cause Analysis
- Process Analysis
- Idea Development and Brainstorming
- Process Improvement
Certification
Certified Patient Account Representative Medical Assistant
Phlebotomist
Coder
Timeline
Senior Billing and Reimbursement Specialist RCM
Express Scripts
01.2018 - 05.2024
Senior Financial Analyst
Accredo Specialty Pharmacy
07.2007 - 01.2018
Senior Team Lead
The Heart Group, Cardiovascular Associates
04.2002 - 07.2007
High School Diploma -
Charles F. Brush
Bachelor of Arts - Medical Assisting
ATI Career Training Center - Dallas
Associate of Science - Veterinary Technology
Cedar Valley College
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