Janette Roberts
Cleveland
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. During tenure at Walgreens, awarded Employee of the month
twice for excellence in customer service in front of store and a third time for caring for patients with empathy and accuracy. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
13
13
years of professional experience
Work History
Associate
Belk Department Store
Cleveland
11.2023 - Current
- Executed payment processing using point-of-sale systems accurately.
- Assisted customers with product inquiries and special orders effectively.
- Conducted regular inventory checks for stock accuracy and availability.
- Monitored and organized merchandise displays to enhance customer experience.
- Delivered friendly customer service, addressing inquiries, complaints, and returns.
- Operated checkout equipment efficiently during transaction processes.
- Identified potential security threats and addressed them proactively.
- Maintained comprehensive knowledge of sales promotions and store policies.
Certified Pharmacy Technician
Walgreens
Cleveland
10.2012 - 04.2016
- Provided medication and healthcare products to customers with precision and efficiency.
- Ensured accurate billing on prescription orders before processing.
- Entered patient profile information into systems with meticulous attention to detail.
- Maintained pharmacy inventory by restocking shelves and managing expired products.
- Assisted pharmacists in preparing prescriptions, including counting tablets and labeling bottles.
- Resolved customer complaints regarding product quality and quantity effectively.
- Collaborated with healthcare providers to clarify prescription orders and resolve discrepancies.
- Participated in ongoing education to remain updated on pharmacy practices.
Education
CPhT - Pharmacy
PTCB
National Organization01-2008
Master of Science - Secondary Education
Pensacola Christian College
Pensacola, FL08-1987
Skills
- Payment processing and point-of-sale systems
- Inventory management
- Customer service and product knowledge
- Merchandise display
Accomplishments
- Three times awarded Employee of the Month at Walgreens
- Twice recognized for exceeding goals at Belk Department Store
Timeline
Associate
Belk Department Store
11.2023 - Current
Certified Pharmacy Technician
Walgreens
10.2012 - 04.2016
CPhT - Pharmacy
PTCB
Master of Science - Secondary Education
Pensacola Christian College
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