Janiah Clarke
Memphis
Summary
Dynamic leader with a proven track record at Chipotle Grill, adept in customer service management and team collaboration. Excelled in high-pressure environments, enhancing customer satisfaction and mentoring teams for professional growth. Demonstrates exceptional problem-solving and multitasking skills, ensuring operational excellence and positive outcomes.
Qualified [Desired Position] with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Service Manager
Chipotle Grill
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Hostess Manager
Outback Steakhouse
07.2022 - 11.2023
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
Receptionist
Pretty Girl Nails
04.2019 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Pennfoster Highschool
Penn, PA09-2020
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- Team collaboration and leadership
- Crew leadership
Timeline
Service Manager
Chipotle Grill
11.2023 - Current
Hostess Manager
Outback Steakhouse
07.2022 - 11.2023
Receptionist
Pretty Girl Nails
04.2019 - 11.2020
High School Diploma -
Pennfoster Highschool
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