Janie Smith
Millington
Summary
I am a hardworking professional bringing detail-oriented approach to not just food preparation, but also customer accommodation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Also, Dedicated professional experienced in environments. Focused and collaborative team player skillful in communicating and translating customer requests. Offering deep understanding of food safety, osha and health code requirements.
Overview
3
3
years of professional experience
Work History
Cook
Chilis's Bar and Grill
Millington
03.2025 - Current
- Prepared diverse menu items in a fast-paced kitchen environment.
- Collaborated with team members to maintain kitchen cleanliness and organization.
- Operated kitchen equipment, ensuring proper usage and maintenance.
- Communicated effectively with front-of-house staff for timely service coordination.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Server
Chilis's Bar and Grill
Millington
03.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Managed food and drink orders efficiently for multiple tables.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled customer complaints professionally to enhance guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Quality Assurance Specialist
Chilis's Bar and Grill
Millington
09.2022 - Current
- Assisted in developing and maintaining quality assurance documentation and processes.
- Collaborated with team members to identify areas for improvement in production quality.
- Supported training sessions for new employees on quality standards and procedures.
- Engaged in problem-solving discussions to address quality issues promptly.
- Developed and maintained quality assurance protocols, processes and procedures.
- Reviewed customer requirements and specifications to ensure products met standards.
Togo Specialist
Chilis's Bar and Grill
Millington
09.2022 - Current
- Prepared orders accurately for takeout and delivery customers.
- Assisted guests in selecting menu items to enhance their dining experience.
- Organized and maintained the cleanliness of the to-go station and preparation area.
- Trained new team members on to-go procedures and customer service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Operated cash register, collected payment from customers and provided change when necessary.
Education
High School Diploma -
Millington Central High School
Memphis, TN05-2024
Skills
- Kitchen equipment operation
- Quality assurance processes
- Customer service
- POS system operation
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Communication skills
- Conflict resolution
- Focused and disciplined
- Multitasking and organization
Timeline
Cook
Chilis's Bar and Grill
03.2025 - Current
Server
Chilis's Bar and Grill
03.2025 - Current
Quality Assurance Specialist
Chilis's Bar and Grill
09.2022 - Current
Togo Specialist
Chilis's Bar and Grill
09.2022 - Current
High School Diploma -
Millington Central High School