Janiyah Bernard
Memphis
Summary
Dynamic professional with extensive experience in customer service at United Healthcare and turbo tax. Proven ability to enhance customer satisfaction through effective complaint resolution and mentoring. Detail-oriented and reliable, skilled in time management and team leadership, consistently achieving operational excellence and fostering positive relationships.
Overview
1
1
year of professional experience
Work History
Member Service
United Healthcare
Memphis, TN
06.2025 - 02.2026
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Tax Turbo Expert
TurboTax
Memphis, TN
02.2026 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Cashier Manager
American Deli
Memphis, TN
10.2025 - Current
- Supervised daily cash operations to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Analyzed sales data to identify trends, supporting strategic decision-making for promotions.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
Education
High School Diploma -
Overton High
Memphis, TNSkills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
- Time management
- Customer complaint resolution
- Documentation and reporting
- Attention to detail
- Order management
- Mentoring and coaching
- Punctual and reliable
- Workplace safety
- Team leadership
Timeline
Tax Turbo Expert
TurboTax
02.2026 - 03.2026
Cashier Manager
American Deli
10.2025 - Current
Member Service
United Healthcare
06.2025 - 02.2026
High School Diploma -
Overton High