JaQuesha Boykin
Murfreesboro
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with operating and maintaining assembly line equipment, ensuring smooth production processes. Utilizes problem-solving skills to address technical issues and improve efficiency. Track record of effective teamwork and adherence to safety protocols, contributing to successful project outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Federal Student Aid
01.2024 - 08.2025
- Processing applications handling calls, chats, and emails meeting customer expectations helping with FAFSA forms and student aid website.
- Completed data entry tasks with accuracy and efficiency.
- Resolved customer inquiries by utilizing comprehensive knowledge of student loan processes and policies.
Pharmacy Technician
Walgreens
04.2023 - 01.2024
- Communicated with clients regarding medications and suggested additional treatment options when appropriate
- Prepared medications for dispensing by counting, pouring, labeling. and verifying doses
Customer Service Representative
Empyrean Benefits Solutions
01.2017 - 04.2023
- Created a new customer database by entering customer information into a database, help with providing information about benefits packages and help customer choose the right one.
Assembly Line Production Worker
Howards Inc.
11.2015 - 01.2017
- Operated machinery to assemble products efficiently and accurately.
- Maintained quality control standards by inspecting finished goods for defects.
- Collaborated with team members to optimize production line workflows.
- Trained new employees on assembly procedures and safety protocols.
Cashier
Walmart
01.2015 - 11.2015
- Answer questions regarding the store and its merchandise
- Computer sales prices, total purchases and receive and process cash or credit payment
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Heidelberg High School
Heidelberg, MS05.2015
Skills
- Hand-eye coordination
- Safety procedures
- Customer service
- Active listening
- Data entry
- Call center experience
- Medication dispensing
- Prescription filling
- HIPAA
Certification
- Medical Assistant
- Pharmacy Technician
Timeline
Customer Service Representative
Federal Student Aid
01.2024 - 08.2025
Pharmacy Technician
Walgreens
04.2023 - 01.2024
Customer Service Representative
Empyrean Benefits Solutions
01.2017 - 04.2023
Assembly Line Production Worker
Howards Inc.
11.2015 - 01.2017
Cashier
Walmart
01.2015 - 11.2015
High School Diploma -
Heidelberg High School