Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JaQuesha Boykin

Murfreesboro

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with operating and maintaining assembly line equipment, ensuring smooth production processes. Utilizes problem-solving skills to address technical issues and improve efficiency. Track record of effective teamwork and adherence to safety protocols, contributing to successful project outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Federal Student Aid
01.2024 - 08.2025
  • Processing applications handling calls, chats, and emails meeting customer expectations helping with FAFSA forms and student aid website.
  • Completed data entry tasks with accuracy and efficiency.
  • Resolved customer inquiries by utilizing comprehensive knowledge of student loan processes and policies.

Pharmacy Technician

Walgreens
04.2023 - 01.2024
  • Communicated with clients regarding medications and suggested additional treatment options when appropriate
  • Prepared medications for dispensing by counting, pouring, labeling. and verifying doses

Customer Service Representative

Empyrean Benefits Solutions
01.2017 - 04.2023
  • Created a new customer database by entering customer information into a database, help with providing information about benefits packages and help customer choose the right one.

Assembly Line Production Worker

Howards Inc.
11.2015 - 01.2017
  • Operated machinery to assemble products efficiently and accurately.
  • Maintained quality control standards by inspecting finished goods for defects.
  • Collaborated with team members to optimize production line workflows.
  • Trained new employees on assembly procedures and safety protocols.

Cashier

Walmart
01.2015 - 11.2015
  • Answer questions regarding the store and its merchandise
  • Computer sales prices, total purchases and receive and process cash or credit payment
  • Issued receipts, refunds, credits or change due to customers.

Education

High School Diploma -

Heidelberg High School
Heidelberg, MS
05.2015

Skills

  • Hand-eye coordination
  • Safety procedures
  • Customer service
  • Active listening
  • Data entry
  • Call center experience
  • Medication dispensing
  • Prescription filling
  • HIPAA

Certification

  • Medical Assistant
  • Pharmacy Technician

Timeline

Customer Service Representative

Federal Student Aid
01.2024 - 08.2025

Pharmacy Technician

Walgreens
04.2023 - 01.2024

Customer Service Representative

Empyrean Benefits Solutions
01.2017 - 04.2023

Assembly Line Production Worker

Howards Inc.
11.2015 - 01.2017

Cashier

Walmart
01.2015 - 11.2015

High School Diploma -

Heidelberg High School
JaQuesha Boykin