Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAQUON WINTERS

TEAM LEAD
Memphis

Summary

Proactive and results-driven Team Lead with proven experience guiding teams to exceed performance targets in fats paced environments. Skilled in leadership, coaching, process optimization, and fostering a collaborative culture. Recognized for balancing operational efficiency with employee engagement to drive measurable results.


Overview

9
9
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Team Lead

Milwaukee Tool
03.2023 - Current
  • Supervise and coach a team of 45 employees, providing training, feedback, and performance evaluations to drive productivity and quality.
  • Manage workflow and delegate tasks to ensure project deadlines and service-level agreements are met.
  • Resolve escalated issues quickly while maintaining customer satisfaction and team morale.
  • Track and report team performance metrics, implementing strategies to exceed goals.

Senior Customer Service Representative

AT&T
08.2019 - 03.2023
  • Assisted in mentoring and onboarding new employees, reducing training time by 40%.
  • Handled complex customer inquiries and complaints, achieving an 82% resolution rate on first contact.
  • Supported the team lead in daily operations, including scheduling and workload distributions.


Hospitality Associate

Starbucks
01.2017 - 05.2019
  • Delivered high-quality customer experiences in a fast-paced hospitality setting.
  • Collaborated with team members to ensure smooth service and guest satisfaction.
  • Assisted in resolving conflicts and meeting guests' needs promptly.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.

Education

BBA - Management

Southwest Tennessee Community College
Memphis, TN
05.2001 -

High School Diploma -

Pathways in Education
Memphis, TN
05.2001 -

Skills

    Operations management

    Performance monitoring

    Coaching and mentoring

    Training and mentoring

    Teamwork and collaboration

    Good communication

    Problem-solving

    Employee development

    Conflict Resolution

    Time Management & Prioritization

    Leadership and Staff Development

Certification

Leadership & Supervisory Skills Training

Timeline

Leadership & Supervisory Skills Training

02-2025

Conflict Resolution Certification

05-2024

Team Lead

Milwaukee Tool
03.2023 - Current

Senior Customer Service Representative

AT&T
08.2019 - 03.2023

Hospitality Associate

Starbucks
01.2017 - 05.2019

BBA - Management

Southwest Tennessee Community College
05.2001 -

High School Diploma -

Pathways in Education
05.2001 -

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