Jaron Dotson
Thompsons Station
Summary
I’m an adaptable and responsible individual that can work independently or in a group effort to attain the highest possible decree of satisfaction. My previous leadership background roles have instilled in me a positive character that has constructed my abilities to manage individuals and duties at hand in a respectful, positive, yet accomplishing manner.
Overview
26
26
years of professional experience
Work History
Member Support Specialist II
Middle Tennessee Electric
06.2023 - Current
- Assisting members with payments and enrollments by promoting and informing members of programs offered with MTE and United Communications. Ensuring professional member satisfaction. Promoting team player behavior by committing to the growth and development of MTE and United Communications.
Customer Service Representative
AAA
02.2021 - 06.2023
- Assisted members on roadside assistance request. Ensured individuals are in a safe location and communicate with members and tow drivers in a professional manner. Functioning at a fast pace to ensure the tow drivers arrive on the scene in a timely manner with the proper equipment to assist the situation.
Trainer/Manager
Walking Horse Training Facility - Dotson Brothers Farm
01.2000 - 02.2021
- Experience with managing customer’s incoming bill payments and record keeping of fees paid and not paid. Experience with correct decision making regarding the furtherance of the company.
Driver Helper/Pod Deliverer
United Parcel Services (UPS)
12.2014 - 01.2019
- Delivered packages to many residents in the Williamson County area. Managed incoming packages while delivering and maintaining the upkeep of older packages. Experience with computer-based communication such as DIAD boards and phone-based record keeping to keep the pathway of delivered and non-delivered packages. Experience with training incoming trainees, particularly with employees learning the components of delivering out of a storage POD based hub.
Education
Bachelor of Science Degree - Health Sciences with a in physical science concentration
Tennessee State University
Nashville, TN12-2019
Associates of Science degree - Pre-Physical Therapy
Columbia State Community College
Columbia, TN05-2017
Skills
- Software Specific in Microsoft Office
- Software Specific in NISC
- Software Specific in Five9
- Software Specific in United E-commerce
- Decision Maker
- Planner
- People Smart
- Problem Solver
- Organized
- Detailed Oriented
- Financially Analytic
- Adaptable
- Software Specific in Remit Plus
Timeline
Member Support Specialist II
Middle Tennessee Electric
06.2023 - Current
Customer Service Representative
AAA
02.2021 - 06.2023
Driver Helper/Pod Deliverer
United Parcel Services (UPS)
12.2014 - 01.2019
Trainer/Manager
Walking Horse Training Facility - Dotson Brothers Farm
01.2000 - 02.2021
Associates of Science degree - Pre-Physical Therapy
Columbia State Community College
Bachelor of Science Degree - Health Sciences with a in physical science concentration
Tennessee State University