Jarred Boggs
Chattanooga
Summary
Experienced and dedicated IT professional seeking advancement within the organization to collaborate with colleagues and contribute to the well-being of the IT department and company. Proficient in utilizing technologies in production and office environments. Strong communicator, willing to tackle new challenges and responsibilities with a practical and efficient approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Engineer
Volkswagen Group of America
11.2022 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Troubleshot complex multi-vendor network service provider issues.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
IT - LINESIDE TECHNICIAN
Volkswagen Group of America
11.2021 - 11.2022
- Responsible for the Imaging, installation, and preventative maintenance of production PC's, HMI's, Mobile devices & Andons
- Provide technical support & feedback to multiple departments within the organization
- Consistently volunteering for additional projects, cross training, and opportunities to learn, & develop my IT skillsets to better assist the IT department
TECHNICAL ENGINEER
Ameritel voice & Data
06.2020 - 11.2021
- Installed & configured VoIP phones & IP cameras for enterprise level clients
- Diagnosed & Corrected 3rd party networking/cabling systems/designs
- Assisted with maintaining company Servers and storage arrays
- Provisioned and installed software/firmware for enterprise VoIP phones via local PBX server
FIELD SERVICE TECHNICIAN
CompuCom
02.2018 - 06.2020
- Responsible for installing, configuring, and maintaining various technical components and their associated software to effectively meet SLA requirements
- Set up and monitored testing of new and improved components
- Set up and installed drivers on printers, including dot matrix, Inkjet and LaserJet
- Installed all types of peripherals, including video cards, SCSI adapters and storage devices
- Engage in the practical application of engineering science and technology
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Supported customers having data connectivity issues
- Assisted customers with technical issues via email, live chat and telephone
TECHNICAL SUPPORT TIER II
Ringgold Telephone Co.
01.2016 - 02.2018
- Completed detailed trouble tickets outlining troubleshooting steps completed & scheduled appropriate Technician to resolve issue in the field
- Configured and installed routers, switches and wireless controllers
- Acted as primary contact for computer hardware and software problems, as well as network emergencies
- Analyzed complex computer systems to assess vulnerability and risk
- Diagnosed network problems involving a combination of hardware, software, power and communications
Education
AAS - Computer information Systems
Dalton State College
Dalton, GADual seal tech/prep -
Ringgold Highschool
Ringgold, GASkills
- Linux
- Networking tools
- Network configuration
- Cisco IOS mastery
- LAN switching technologies
- Change management
- Layer-2/3 protocols
- IP addressing and subnetting
- SNMP monitoring
- 8021x experience
Websites
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco CCTRS - Routing & Switching
Skillset
- Linux - (Debian, Ubuntu, Fedora)
- Networking tools - Wireshark, Nmap, Cisco Packet tracker, Ping, Traceroute, Route, NSlookup, Netstat, Ipconfig/ifconfig, tcpdump, HI-vision
- Network equipment - Hirschman, Cisco, Ubiquiti, Netgear, Fortinet
- VOIP installation/Troubleshooting
- Active Directory
- SCCM
Timeline
Network Engineer
Volkswagen Group of America
11.2022 - Current
IT - LINESIDE TECHNICIAN
Volkswagen Group of America
11.2021 - 11.2022
TECHNICAL ENGINEER
Ameritel voice & Data
06.2020 - 11.2021
FIELD SERVICE TECHNICIAN
CompuCom
02.2018 - 06.2020
TECHNICAL SUPPORT TIER II
Ringgold Telephone Co.
01.2016 - 02.2018
Dual seal tech/prep -
Ringgold Highschool
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco CCTRS - Routing & Switching
AAS - Computer information Systems
Dalton State College
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