Jarrod Rouse
Knoxville
Summary
Professional recruiter with proven track record in talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software and tools to drive results and meet hiring goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recruiter Lead
Maxim Healthcare Services
09.2022 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
Client Coordinator
Maxim Healthcare
Knoxville, TN
09.2021 - 09.2022
- Worked with senior case managers to coordinate team development activities and trainings.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Established long-term relationships with clients by consistently delivering exceptional service.
Representative
Comcast
Knoxville, TN
03.2020 - 09.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Route Sales Representative
Frito-Lay
Knoxville, TN
01.2018 - 03.2020
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Maximized sales through effective territory management and strategic route planning.
- Immediately addressed problems with customers to promote speedy resolution.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
Route Sales Representative
Coca-Cola Bottling Co. Consolidated
Knoxville, TN
02.2015 - 01.2018
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Maintained up-to-date knowledge of products and services to address customer inquiries
Education
High school diploma -
Gibbs High School
Corryton, TN09-2005
Skills
- Written and verbal communication
- Client needs assessments
- Attention to Detail
- Planning and Coordination
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Data Entry
- Active Listening
- Self-Motivated
- Candidate screening
- Recruiting and sourcing
- Team collaboration
- Recruitment strategies
- Training and onboarding
- Full cycle recruiting
- Job applicant interviews
- Networking
- Time management
- New hire training
Certification
Certified Nursing Assistant
June 2016
CPR/First Aid
Certified Nursing Assistant (CNA)
Timeline
Recruiter Lead
Maxim Healthcare Services
09.2022 - Current
Client Coordinator
Maxim Healthcare
09.2021 - 09.2022
Representative
Comcast
03.2020 - 09.2021
Route Sales Representative
Frito-Lay
01.2018 - 03.2020
Route Sales Representative
Coca-Cola Bottling Co. Consolidated
02.2015 - 01.2018
High school diploma -
Gibbs High School
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