Jasmin Hamilton
Johnson City
Summary
Compassionate Case Manager experienced in several contrasting environments. has experience with children as well as adults. Mental health as well as A&D. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
10
10
years of professional experience
Work History
Case Manager/ Student Assistant Counselor
Frontier Health
03.2022 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Registered Medical Assistant
Imperial Pain Specialist
08.2017 - 03.2022
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
Registered Medical Assistant
Omni Visions
03.2020 - 06.2021
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Recorded vital signs and medical history
Registered Medical Assistant
Catalyst Health Solutions
04.2017 - 08.2017
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
Shift Manager
Barberitos Southwestern Grille & Cantina
02.2014 - 02.2017
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Handled customer complaints, questions and inquiries.
- Directed employees through daily routines.
- Managed cash positions and made bank deposits.
Education
Bachelor of Science - Psychology
King University
Bristol, TN12.2021
Associate of Science - Social Work
Northeast State Community College
Blountville, TN05.2019
Registered Medical Asst. Certification - Nursing Education
Ross Medical Education
Johnson City, TN05.2017
High School Diploma -
Greeneville High School
Greeneville, TN05.2006
Skills
- Medical records management
- Medication administration
- Regulatory compliance
- Specimens collection and processing
- Vital signs monitoring
- Patient scheduling
- Stocking supplies
- Professional bedside manner
- Data entry
- Medical billing
- Community Outreach
- Family Education
- Needs Assessment
- Patient Support
- Group Therapy
- Chronic Disease Management
- Care Coordination
- Case Management
- Client Advocacy
- Patient Assessments
- Staff Education and Training
- Case Management Tracking
- Organization and Multitasking
- Crisis Intervention
- Positive Attitude
- Community Resources
- Treatment Planning
- Family Education Programs
- Social Work
- Emotional Awareness
- Annual Case Reviews
Timeline
Case Manager/ Student Assistant Counselor
Frontier Health
03.2022 - Current
Registered Medical Assistant
Omni Visions
03.2020 - 06.2021
Registered Medical Assistant
Imperial Pain Specialist
08.2017 - 03.2022
Registered Medical Assistant
Catalyst Health Solutions
04.2017 - 08.2017
Shift Manager
Barberitos Southwestern Grille & Cantina
02.2014 - 02.2017
Bachelor of Science - Psychology
King University
Associate of Science - Social Work
Northeast State Community College
Registered Medical Asst. Certification - Nursing Education
Ross Medical Education
High School Diploma -
Greeneville High School
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