Jasmine Atkins
Memphis
Summary
Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Excellent verbal and written communicator.Polite and professional while applying strong communication and problem resolution skills to each customer issue. Customer Service agent bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in multiple industry. Motivated to maintain customer satisfaction and contribute to company success. Collaborative leader with dedication to partnering with coworkers to promote engage, empowering work culture. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Call Center Representative
Advanced Services Inc
07.2019 - Current
- Accommodated callers with special needs such as language interpretation and call escalation to specific departments
- Completed routine transactions for customers such as opening accounts and processing payments
- Answered incoming calls, chat messages, and email communications to handle [Product or service] concerns
- Met inbound customer needs while maintaining strict performance targets
- Resolved issues based on thorough investigations of concerns
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
Material Handler
Assa Abloy
11.2017 - Current
- Kept material-handling equipment in good working order with frequent inspections and basic repairs
- Tracked deliveries and storage locations with timely documentation
- Upheld strict quality assurance standards, inspecting materials and shipments for defects or compliance issues.
Retail Store Manager
Forever 21
Memphis
02.2019 - 01.2021
- Drafted detailed reports on store performance for upper management review.
- Organized merchandise displays according to seasonal promotions or special events.
- Monitored employee performance and provided feedback on a regular basis.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Customer Service Representative
Elite Parking of America
04.2018 - 09.2020
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Updated office files daily and kept records organized
- Developed solid relationships with staff, customers, and vendors
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Retail Store Manager
Toys"R"Us
Memphis
03.2013 - 06.2018
- I established weekly and monthly goals for sales staff to achieve desired results.
- I worked closely with vendors to negotiate contracts for goods or services.
- Organized merchandise displays according to seasonal promotions or special events.
- I ensured compliance with all applicable laws, regulations, safety standards, and company policies.
Front Desk Receptionist
Heartbreak Hotel
Memphis, Tn
10.2013 - 06.2016
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and cash.
- Responded to customer inquiries via phone, email, and in person.
Bank Teller
Trust Company Bank
Memphis
05.2014 - 04.2016
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Delivered exceptional service to customers in person or over telephone.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Performed cash handling duties including counting currency, coins and checks.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Handler FedEx
06.2015 - 03.2016
- Handled shipping, including preparing, tagging and securing containers
- Balanced loads, loading according to weight distribution requirements
- Handled [Number]+ packages per hour, consistently exceeding quotas
- Helped freight reach final destinations with efficient sorting and accurate routing
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Personal
Caregiver Private Family
02.2012 - 11.2015
- Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs
- Improved client nutrition by carefully monitoring and preparing specialized diets
- Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance
- Assisted clients with taking medication on time by arranging schedules and reminders
- Protected clients during transfers between seating, beds, and wheelchairs
- Delivered expert care to clients convalescing or incapacitated by illness or injury
- Supported individuals' personal hygiene by helping with basic tasks
- Improved patient care and outcomes through close collaboration with healthcare team
- Trained family members to provide bedside care.
Daycare Teacher
Hands on Learning Enrichment Center
09.2009 - 01.2012
- Created and assigned interactive lesson plans for basic early learning skills
- Supervised children during all activities to maintain safety and wellbeing
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials
- Educated children on important basic skills such as colors, shapes and numbers.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Utilized technology to develop instructional materials and activities for children.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Incorporated music, art and literature into curriculum.
Education
Bachelor of Science - Registered Nursing
Concorde College
Memphis, Tn12.2025
Bachelor of Science - Early Childhood Education
Southwest Tennessee Community College
Memphis, TN09.2015
High School Diploma -
Fairley High
Memphis, Tn05.2010
Skills
- Pallet assembly
- Materials sorting
- Customer relations
- Microsoft Word
- Time management
- Google Drive
- Verbal and Written Communication
- Inbound Phone Call Management
- Quality Assurance Controls
- Account Management
- Facility Tours
- Cash Handling
- Call Center Operations
- Customer Support
- Training and Development
- System Documentation
- Answering Questions
- Resolving Issues
- Performance Monitoring
- Call Control Skills
- Records Preparation
- Microsoft Office
- Product Knowledge
- Call Documentation Skills
- Technical Troubleshooting
- Caller Accomodations
- Database Research
- Performance Improvement
- Prospecting Skills
- Trained in Salesforce
- Sales and Upselling
- Calm and Professional Under Pressure
- Merchandise Orders and Exchanges
- Carrier Relations
- Documentation
- Patient care
- Medication administration
- Policy and Procedure Adherence
- Clerical Support
- Contact Management System
- Administrative and Office Support
- Productivity
Timeline
Call Center Representative
Advanced Services Inc
07.2019 - Current
Retail Store Manager
Forever 21
02.2019 - 01.2021
Customer Service Representative
Elite Parking of America
04.2018 - 09.2020
Material Handler
Assa Abloy
11.2017 - Current
Handler FedEx
06.2015 - 03.2016
Bank Teller
Trust Company Bank
05.2014 - 04.2016
Front Desk Receptionist
Heartbreak Hotel
10.2013 - 06.2016
Retail Store Manager
Toys"R"Us
03.2013 - 06.2018
Caregiver Private Family
02.2012 - 11.2015
Daycare Teacher
Hands on Learning Enrichment Center
09.2009 - 01.2012
Bachelor of Science - Registered Nursing
Concorde College
Bachelor of Science - Early Childhood Education
Southwest Tennessee Community College
High School Diploma -
Fairley High