Jasmine Cole
Knoxville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relationships and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, in high stress situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ER Registration Supervisor
Fort Sanders Hospital
Knoxville, TN
01.2025 - Current
- Supervised registration processes, ensuring accuracy and compliance with hospital policies.
- Led staff training programs to enhance knowledge of registration software and procedures.
- Enforced quality control measures to ensure data integrity in patient records.
- Coordinated cross-departmental communication to resolve registration-related issues effectively.
- Registered and verified patient records and insurance before triage with most up-to-date information.
Shift Manager
McDonald's
Knoxville, TN
08.2017 - 08.2024
- Train and mentor new employees to maximize team performance.
- Keep employees operating productively and working on task to meet business and customer needs.
- Supervise employees and oversee quality compliance with company standards for food and services.
- Work closely with team members to schedule breaks and shifts to meet state regulations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Develop and maintain positive relationships with customers to enhance service.
Front Desk Receptionist
Americas Best Value Inn
Knoxville, TN
02.2022 - 10.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed Check-ins and Check-outs.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Health Care Aide
Preferred Care At Home
Knoxville, TN
05.2021 - 10.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Kept accurate records of patients' care, condition, and progress.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Some College - - Business Management
Pellissippi State Community College
Knoxville, TNSkills
- Managing Operations and Efficiency
- Goal Attainment
- Revenue Growth
- Problem-Solving Techniques
- Accurate Money Handling
- Staff Training
- Documentation and recordkeeping
- Computer Proficiency and Microsoft Office
- Compliance monitoring
- Microsoft office
Additional Information
- Very proficient in customer service and interactions.
- Always interested in improving and moving up within the business industry.
Attributes
- Adaptability
- Communicate Effectively
- Leader
- Continuous Learning
- Problem Solving
- Self-driven
Certification
- Microsoft Certified
Timeline
ER Registration Supervisor
Fort Sanders Hospital
01.2025 - Current
Front Desk Receptionist
Americas Best Value Inn
02.2022 - 10.2022
Health Care Aide
Preferred Care At Home
05.2021 - 10.2021
Shift Manager
McDonald's
08.2017 - 08.2024
Some College - - Business Management
Pellissippi State Community College