Jasmine Horner
Memphis
Summary
Dynamic and detail-oriented professional with a proven track record at Kroger's Grocery Store, excelling in customer service and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and active listening. Adept at equipment maintenance and committed to continuous improvement, ensuring a clean and organized environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Janitorial Cleaner
JSS Janitorial Service LLC.
Memphis
09.2022 - 03.2024
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed safety processes for all manual and electric cleaning equipment.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Clean windows, glass partitions and mirrors using soapy water or other cleaners, sponges and squeegees.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Dust furniture, walls, machines and equipment.
- Check restroom supplies levels; replenish supplies as needed.
- Maintain all janitorial equipment in a safe working condition.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Transport trash to disposal area at end of shift.
- Serviced, cleaned and restocked restrooms.
- Move heavy furniture for deep cleaning purposes if necessary.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Clean window coverings including blinds and draperies.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Completed routine maintenance checks, notifying management of needed repairs.
- Dusted furniture, machines or equipment.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Followed company uniform, performance and security policies with every job.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Operated equipment and machinery according to safety guidelines.
Retail Sales Associate
Bargain Hunt
Memphis
08.2021 - 12.2022
- Kept informed about new products arriving at the store on a regular basis.
- Addressed customer questions and concerns regarding products and services.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Handled returns and exchanges according to company policies.
- Prepared merchandise for purchase or rental.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Answered questions about current promotions and resolved issues according to store policies.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Initiated friendly conversation with customers to determine level of assistance required.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided product information and answered customer questions.
- Handled customer complaints in a professional manner.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
Cashier
Kroger's Grocery Store
Memphis
09.2016 - 08.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained work area and kept cash drawer organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed customer payments quickly and returned exact change and receipts.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Offered customers carry-out service at completion of transaction.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed sales transactions to prevent long customer wait times.
- Used suggestive selling techniques to promote add-on sales.
- Issued receipts, refunds, credits or change due to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Collected payments and provided accurate change.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer questions and provided store information.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Built and maintained productive relationships with employees.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Scanned items and checked pricing on cash register for accuracy.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Resolved customer complaints professionally in accordance with company policy.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Stocked shelves with merchandise when needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Medical Assisting
Independence University
Salt Lake City, UT06-2021
High School Diploma -
Whitney M. Young Job Corps
Shelbyville, KY12-2015
Skills
- Customer service
- Conflict resolution
- Time management
- Problem solving
- Microsoft office expertise
- Active listening
- Team collaboration
- Effective communication
- Calm demeanor
- Data entry
- Punctuality and reliability
- Continuous improvement
- Team leadership
- Waste disposal
- Equipment maintenance
- Attention to detail
- Adaptability
- Administrative skills
- Team management
Certification
- BLS Certified November 2020-2022
- BBP Certified August 2020
Affiliations
As a well-rounded individual I enjoy activities such as reading a good book, nature walks, and being a loving mother to my two daughters, which is what keeps me going everyday. I account myself on being loyal and devoted to what I enjoy doing in life and having the ability to balance different aspects of my life.
References
References available upon request.
Timeline
Janitorial Cleaner
JSS Janitorial Service LLC.
09.2022 - 03.2024
Retail Sales Associate
Bargain Hunt
08.2021 - 12.2022
Cashier
Kroger's Grocery Store
09.2016 - 08.2020
Medical Assisting
Independence University
High School Diploma -
Whitney M. Young Job Corps
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