Jasmine J. Bobo
Memphis
Summary
Dynamic customer service professional with extensive experience at Sears, excelling in conflict resolution and CRM software. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Adept at managing multiple tasks while maintaining high standards, contributing to improved training materials and overall service quality.
Overview
5
5
years of professional experience
Work History
Work From Home Agent
Sears
Memphis
08.2025 - 03.2026
- Assisted customers with inquiries via phone and chat support, enhancing overall customer satisfaction.
- Resolved customer issues using Sears' service management systems.
- Educated customers about products and promotions effectively.
- Managed multiple tasks while maintaining high-quality customer service standards.
- Documented customer interactions in CRM software, ensuring accurate records for future reference.
- Provided feedback on common issues, contributing to the development of improved training materials.
Customer Service Representative(Remote)
Internal Revenue Service
06.2023 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving to enhance customer satisfaction.
- Guided taxpayers in navigating complex tax regulations and filing procedures to ensure compliance.
- Interpret and explain tax forms, laws, and policies to taxpayers
- Review tax returns, applications, and records for completeness and compliance
- Analyze claims to determine eligibility for refunds and ensure accuracy
- Identify non-filers and delinquent taxpayers
Order Processor/ Picker
William Sonoma
04.2025 - 08.2025
- Receive, verify, and process incoming customer orders
- Pick and pack orders for shipment
- Tracked and monitored order status to ensure timely fulfillment
- Entered order details into data system with high accuracy
- Perform data entry tasks related to order management
- Maintained records of orders and shipments to support inventory management
- Monitor and manage inventory levels
- Engraved customer order items
Flagger/Enforcer
Premium Parking
10.2024 - 04.2025
- Directed and communicated clear instructions to drivers for optimal traffic management.
- Ensured safe flow of traffic to minimize accidents and delays.
- Provided citations for traffic violations to enforce road safety regulations.
- Set up traffic cones and signals to ensure safe vehicle movement.
Fulfillment Specialist
Walgreens Micro Fulfillment Center
05.2024 - 09.2024
- Fulfilled and verified customer orders accurately and promptly
- Scanned, picked, and packed medication orders for distribution
- Received and verified incoming medications for accuracy and compliance
- Maintained inventory control and ensured stock accuracy through regular checks
- Perform data entry related to orders and inventory
Administrative Assistant
Sonoco Products
06.2021 - 01.2023
- Manage the main plant switchboard and process incoming visitors and contractors
- Perform HR-related tasks, including scheduling interviews and coordinating pre-employment testing
- Supported payroll processing for employees as backup, ensuring timely and accurate payments
- Coordinated ordering of safety materials and managed delivery logistics for plant shipments, ensuring compliance with safety standards
- Maintained office supply inventory and processed plant orders
Picker
PIP Inc.
01.2021 - 06.2021
- Picked orders following RF scanner instructions to ensure accurate fulfillment
- Operated pallet jack for efficient picking and transportation of materials within warehouse
- Inspected product packaging for damage and accuracy to maintain quality standards
- Meet daily productivity and accuracy targets
Medical Assistant
ProMedica Clinic
10.2020 - 01.2021
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room
- Perform preliminary physical tests; take blood pressure, weight and temperature; report patient history summary
- Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
- Counseled patients by relaying physician's orders and addressing inquiries regarding surgery
- Educate patients by providing medication and diet information and instructions; answering questions
- Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
- Complete records by recording patient examination, treatment and test results
- Maintain patient confidence and protect operations by keeping patient care information confidential
- Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs
- Enhanced practice reputation through ownership of various requests, contributing to improved patient satisfaction and service delivery
- Recorded billing information for services rendered, completed insurance forms, and responded to inquiries from insurance and other third parties to ensure accurate revenue generation
Education
Nationally Certified Patient Care Tech -
CPCT(AMCA)- Professional Allied Health
CPR Certified -
American Heart Association
Nationally Certified Medical Assistant -
RMA (AAH) - American Allied Health
Medical Assistant Degree -
Concorde Career College
High School Diploma -
Mitchell High School
Skills
- Customer relationship management
- Service management systems
- CRM software
- Data entry
- Tax regulations
- Remote communication
- Social media support
- Appointment scheduling
- File maintenance
- Billing management
- Conflict resolution
- Phone etiquette
- Active listening
- Call handling
- Call documentation
- Banking operations support
- Customer data confidentiality
- Customer account management
- Transaction processing
- Microsoft office expertise
- Document and records management
- Problem-solving skills
- Trained in Salesforce
- Interpersonal skills
- Warehousing functions
- Feedback collection
References
References upon request
Timeline
Work From Home Agent
Sears
08.2025 - 03.2026
Order Processor/ Picker
William Sonoma
04.2025 - 08.2025
Flagger/Enforcer
Premium Parking
10.2024 - 04.2025
Fulfillment Specialist
Walgreens Micro Fulfillment Center
05.2024 - 09.2024
Customer Service Representative(Remote)
Internal Revenue Service
06.2023 - 10.2025
Administrative Assistant
Sonoco Products
06.2021 - 01.2023
Picker
PIP Inc.
01.2021 - 06.2021
Medical Assistant
ProMedica Clinic
10.2020 - 01.2021
Nationally Certified Patient Care Tech -
CPCT(AMCA)- Professional Allied Health
CPR Certified -
American Heart Association
Nationally Certified Medical Assistant -
RMA (AAH) - American Allied Health
Medical Assistant Degree -
Concorde Career College
High School Diploma -
Mitchell High School