Jasmine Kyser
Memphis
Summary
Experienced data entry brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Sephora Distribution Center
10.2023 - Current
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
Data Entry
Sephora Distribution
10.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Educated customers about billing, payment processing and support policies and procedures.
Shift Supervisor
ABM Industries
12.2022 - 10.2023
- Cleaning
- Monitoring employees
- Day to day task
- Input data
Data Entry
Robert Half
01.2020 - 12.2022
- Customer service
- 60 WPM input customer information
- Processing monthly reports
Customer Service Rep
Teleperformance
03.2017 - 03.2019
- Processing orders
- Receiving inbound/outbound calls
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Memphis Children Clinic
02.2011 - 06.2016
- Clinical and administrative duties
- Taking vitals
- Assisting with patient exams
- Scheduling appointments
- Managing [EHR]
- Verify patient insurance information
Education
High School Diploma -
Hillcrest High School
05.2008
Medical Assistant - undefined
Remington College
04.2010
Skills
- Customer service
- Data entry
- 75 WPM
- Attention to detail
- Time management
- Organizational skills
- Billing coordination
- Call logging
- Email correspondence
- Inbound customer service
Timeline
Customer Care Representative
Sephora Distribution Center
10.2023 - Current
Data Entry
Sephora Distribution
10.2023 - Current
Shift Supervisor
ABM Industries
12.2022 - 10.2023
Data Entry
Robert Half
01.2020 - 12.2022
Customer Service Rep
Teleperformance
03.2017 - 03.2019
Memphis Children Clinic
02.2011 - 06.2016
Medical Assistant - undefined
Remington College
High School Diploma -
Hillcrest High School