Jasmine Kyser
Memphis
Summary
Experienced data entry brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Sephora Distribution Center
Olive Branch, MS
10.2023 - Current
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
Data Entry
Sephora Distribution
10.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Educated customers about billing, payment processing and support policies and procedures.
Shift Supervisor
ABM Industries
12.2022 - 10.2023
- Cleaning
- Monitoring employees
- Day to day task
- Input data
Data Entry
Robert Half
01.2020 - 12.2022
- Customer service
- 60 WPM input customer information
- Processing monthly reports
Customer Service Rep
Teleperformance
03.2017 - 03.2019
- Processing orders
- Receiving inbound/outbound calls
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Memphis Children Clinic
02.2011 - 06.2016
- Clinical and administrative duties
- Taking vitals
- Assisting with patient exams
- Scheduling appointments
- Managing [EHR]
- Verify patient insurance information
Education
High School Diploma -
Hillcrest High School
05.2008
Medical Assistant - undefined
Remington College
04.2010
Skills
- Customer service
- Data entry
- 75 WPM
- Attention to detail
- Time management
- Organizational skills
- Billing coordination
- Call logging
- Email correspondence
- Inbound customer service
Timeline
Customer Care Representative
Sephora Distribution Center
10.2023 - Current
Data Entry
Sephora Distribution
10.2023 - Current
Shift Supervisor
ABM Industries
12.2022 - 10.2023
Data Entry
Robert Half
01.2020 - 12.2022
Customer Service Rep
Teleperformance
03.2017 - 03.2019
Memphis Children Clinic
02.2011 - 06.2016
Medical Assistant - undefined
Remington College
High School Diploma -
Hillcrest High School