Jasmine Reece
Memphis
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kelly Connect
Memphis
09.2024 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Referred complex issues to the appropriate department for further investigation and resolution.
- Processed service request , payments , and billing adjustments while ensuring compliance with company policy.
Fulfillment Specialist
Walgreens
Memphis
02.2024 - Current
- Marked and labeled containers with accurate shipping information to prevent delays.
- Managed daily operations of branch, order fulfillment and delivery .
- Read orders to verify attributes and quantities of merchandise.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Took custom orders from clients and provided accurate quotes.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Healthcare Customer Service Representative
Alorica( Remote WFH )
Olive Branch
04.2024 - 11.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Update and maintain customer records to ensure an accurate service history.
- Assist customer with product , related concerns, troubleshooting issues, and processing service request.
Manufacturing Associate
Empire Packaging
Memphis
07.2023 - 01.2024
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Housekeeping
Clarion Hotel by Choice Hotels
Memphis
01.2023 - 11.2023
- Restocked tissue, towels, and soap, and made sure the beds were made properly.
- Assisted housekeeping staff in preparing vacant rooms for new arrivals.
- Performed housekeeping duties such as cleaning countertops, restocking supplies.
- Conducted regular performance reviews for housekeeping staff members.
RF Scanner
Williams-Sonoma, Inc.
Olive Branch
10.2022 - 01.2023
- Picked orders from inventory locations
- Operated RF scanner to track product movement throughout warehouse environment.
- Utilized RF scanner to locate and select items from inventory for customer orders.
- Picked orders according to item numbers listed on pick tickets using RF scanner guns.
Clerk
APL Logistics
Memphis
03.2022 - 08.2022
- Sorts incoming mail and delivers it to the appropriate department.
- Typed, formatted and edited correspondence and other documents.
- Prepared deposits according to established procedures.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Prepper
Williams-Sonoma, Inc.
Memphis
10.2020 - 02.2021
Picker/Packer
ADDECCO Temp agency
Memphis
04.2020 - 09.2020
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reported any damaged items immediately to supervisors so they could be replaced quickly.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
Laser Operator
Williams-Sonoma, Inc.
Memphis
11.2017 - 01.2019
- Understand the machine setup including: program retrieval, proper gases, proper nozzles, and materials
- Start-up and shut down for laser machines at the end of the shift
- Diagnose machining problems while performing jobs, making modifications as needed
- Maintains safe operations by adhering to safety procedures and regulations
Packer
Milwaukee Tools
Memphis
09.2018 - 11.2018
- Stack and pile finished goods into containers
- Prepare goods for shipment by packing them following a specific set of instructions
- Clean and prepare containers for packing and are damage free
- Fill out forms and papers to record measurement, weight, and product count
Packer
SMX Staff Management
Memphis
07.2018 - 09.2018
- Stack and pile finished goods into containers
- Prepare goods for shipment by packing them following a specific set of instructions
- Clean and prepare containers for packing and are damage free
- Fill out forms and papers to record measurement, weight, and product count
Material Handler
Vanguard Soap
Memphis
06.2018 - 07.2018
- Load and unload trucks and make sure each incoming delivery matches the company purchase order
- Collaborate with inventory control and purchasing groups to determine if anything is missing
- Assist with reviewing pick sheets based on customer orders
Assembler
Jabil Circuit
Memphis
05.2018 - 06.2018
- Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials
- Conserves resources by using equipment and supplies as needed to accomplish job results
- Maintains safe and clean working environment by complying with procedures, rules, and regulations
Education
High School Diploma -
Manassas High School
Memphis, TN05-2018
Skills
- Data entry and record-keeping
- Strong organization and multitasking skills
- Customer service and client relations
- Teamwork
- Negotiation strategies
Timeline
Customer Service Representative
Kelly Connect
09.2024 - Current
Healthcare Customer Service Representative
Alorica( Remote WFH )
04.2024 - 11.2024
Fulfillment Specialist
Walgreens
02.2024 - Current
Manufacturing Associate
Empire Packaging
07.2023 - 01.2024
Housekeeping
Clarion Hotel by Choice Hotels
01.2023 - 11.2023
RF Scanner
Williams-Sonoma, Inc.
10.2022 - 01.2023
Clerk
APL Logistics
03.2022 - 08.2022
Prepper
Williams-Sonoma, Inc.
10.2020 - 02.2021
Picker/Packer
ADDECCO Temp agency
04.2020 - 09.2020
Packer
Milwaukee Tools
09.2018 - 11.2018
Packer
SMX Staff Management
07.2018 - 09.2018
Material Handler
Vanguard Soap
06.2018 - 07.2018
Assembler
Jabil Circuit
05.2018 - 06.2018
Laser Operator
Williams-Sonoma, Inc.
11.2017 - 01.2019
High School Diploma -
Manassas High School