Jasmine Simms
Memphis
Summary
Detail-oriented professional with a strong background in customer service and account management. Proven ability to manage shipments, ensure compliance, and communicate effectively with clients.
Overview
12
12
years of professional experience
Work History
Managed Account Coordinator
FedEx Logistics
Memphis, TN
11.2021 - Current
- Data Entry
- Customer service
- Managing accounts
- Input data into the computer system to ensure that each shipment was completed correctly per each customer .
- Correctly processed shipments and responded appropriately to any concerns.
FDA Import Agent
Fedex Logistics
Memphis, TN
11.2020 - 11.2021
- Data entry
- Customer service
- Input data into the computer system to ensure that each shipment was completed correctly per each customer.
- Correctly processed shipments and responded appropriately to any concerns.
- Coordinated import documentation ensuring compliance with international trade regulations.
- Managed customs clearance processes, minimizing delays and ensuring timely delivery of goods.
- Developed strong relationships with suppliers and logistics partners, enhancing operational workflows.
Janitor
DHL Supply Chain
Olive Branch, MS
07.2020 - 11.2020
- Trained new staff on proper cleaning techniques, safety protocols, and equipment usage.
- Collaborated with team members to improve cleaning processes and address challenges effectively.
- Monitored inventory levels of cleaning supplies to ensure availability for daily operations.
- Implemented environmentally-friendly cleaning practices to promote sustainability within the organization.
Janitorial Worker
Facilities Performance Group LLC
Memphis, TN
04.2020 - 07.2020
- Supervised cleaning teams to ensure adherence to safety and sanitation standards.
- Trained new staff on effective cleaning techniques and equipment usage.
- Conducted regular inspections to identify areas needing improvement in cleanliness.
- Developed and implemented efficient cleaning schedules to optimize workflow.
Associate Patient Dining
Methodist Germantown Hospital
Memphis, TN
09.2019 - 04.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Preparing and delivering meals that comply with specific dietary restrictions and recording patient intake.
Senior Import Agent
Fedex Trade Networks
Memphis, TN
10.2015 - 06.2019
- Customer Service
- Data Entry
- Entry Writer
- Coordinated import documentation to ensure compliance with international trade regulations.
- Managed shipment schedules and communicated with suppliers to optimize delivery timelines.
- Assisted in tracking and resolving customs clearance issues for timely product release.
Janitor
SKB Facilities
Memphis, TN
01.2019 - 04.2019
- Maintained cleanliness and sanitation standards across facilities to ensure safe environments.
- Operated cleaning equipment, including floor buffers and pressure washers, to enhance efficiency.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Developed and implemented cleaning schedules to optimize workflow and resource allocation.
Handler
XPO Logistics
Memphis, TN
09.2014 - 09.2015
- Operated material handling equipment to ensure efficient movement of goods within the warehouse.
- Loaded and unloaded shipments, verifying accuracy against packing lists to maintain inventory integrity.
- Assisted in maintaining cleanliness and organization of work areas to comply with safety standards.
- Collaborated with team members to optimize workflows and improve overall operational efficiency.
Cashier/Customer Service Cashier
Popeyes Chicken
Memphis, TN
03.2014 - 08.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout areas to enhance store environment.
- Handled cash, credit, and digital payments while adhering to company policies.
Education
High School Diploma -
Kirby High School
Memphis, TN05-2014
Skills
- Customer service
- Order management
- Account management
- Customer assistance, worked with company systems such as Live Support and diligently completed all assigned task working overtime as needed
Timeline
Managed Account Coordinator
FedEx Logistics
11.2021 - Current
FDA Import Agent
Fedex Logistics
11.2020 - 11.2021
Janitor
DHL Supply Chain
07.2020 - 11.2020
Janitorial Worker
Facilities Performance Group LLC
04.2020 - 07.2020
Associate Patient Dining
Methodist Germantown Hospital
09.2019 - 04.2020
Janitor
SKB Facilities
01.2019 - 04.2019
Senior Import Agent
Fedex Trade Networks
10.2015 - 06.2019
Handler
XPO Logistics
09.2014 - 09.2015
Cashier/Customer Service Cashier
Popeyes Chicken
03.2014 - 08.2014
High School Diploma -
Kirby High School