Jasmine Stallion
Memphis
Summary
Compassionate Medical Assistant skilled in patient care, phlebotomy, and effective communication. Dedicated to enhancing patient outcomes through efficient management of medical records and collaboration with healthcare teams. Detail-oriented Medical Assistant with a strong focus on problem-solving and communication. Proven ability to manage patient records and collaborate with healthcare professionals, improving patient care delivery and achieving positive health outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Methodist Healthcare
Olive Branch
05.2024 - 06.2025
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient records using electronic health record systems efficiently.
- Maintained cleanliness and organization in medical examination rooms.
- Collaborated with nursing staff to ensure quality patient care delivery.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Collected blood samples from patients using proper techniques and protocols.
- Maintained accurate records of patient information and sample collection.
- Prepared and labeled specimens for laboratory analysis per guidelines.
- Educated patients on the phlebotomy process to reduce anxiety and ensure cooperation.
- Ensured compliance with safety regulations and infection control procedures.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Certified Medical Assistant
BMG-UTIM
Germantown
01.2021 - 02.2024
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information, such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Educated patients by providing medication and diet information, clarifying physicians' orders, and answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to examining rooms, and coordinated transportation assistance as necessary.
- Prepared and administered medications to alleviate patients' symptoms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.
- Tested and recorded blood glucose levels.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Obtained all prescribed laboratory tests.
- Performed EKGs/ECGs.
- Obtained pre- and post-treatment vital signs and weight.
- Sees over 15 patients daily.
Customer Service Representative
Orthosouth
Memphis
02.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs, or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Used the company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Scheduled appointments.
- Insurance verification.
- I answered over 90 calls daily.
Medical Assistant
Kirby Pines Retirement
Memphis
08.2016 - 02.2020
- Assist with giving patients their medications, checking A1Cs, taking showers, handling laundry, and feeding.
- Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.
- Followed HIPAA guidelines and procedures.
- Provided leadership and guidance to meet the goals of the establishment.
- Performed care for 10+ residents.
- Ambulated, turned, and positioned patients.
Sales Associate
Finish Line
Memphis
04.2016 - 08.2016
- Assisted customers with purchases, returns, and exchanges.
- Sorted orders, and prioritized daily assignments and duties.
- Answer incoming customer calls, addressing orders, and concerns.
- Restocked shoes.
- Promoted shoe equipment.
- Serviced over 20 customers daily.
- Performed excellent customer service.
- Assisted customers in selecting footwear and athletic apparel.
- Maintained product displays to ensure visual appeal and organization.
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to achieve sales goals effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked inventory shelves to optimize product availability and accessibility.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
MATERIAL HANDLER/TUG DRIVER
FEDEX
Memphis
10.2011 - 09.2015
- Load/Unload Freight and Planes.
- Material handler.
- Performed machinery tasks.
- Guided planes into plane lanes for unloading.
- Tug driver.
- Team Leader.
- Managed to lead the team to successfully reach volume expectations by 100%.
- Prevented load shifting or damage by using bracing and strapping techniques.
- I alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Informed the purchasing team of missing or damaged items immediately when unloading and receiving.
- I listened closely during team meetings to gain a complete understanding of the duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Sorted packages by destination to ensure accurate deliveries.
- Collaborated with team members to optimize workflow efficiency during peak times.
- Inspected shipments for damage and reported discrepancies to supervisors.
- Followed safety protocols to prevent accidents and promote workplace safety standards.
Education
Medicial Assistant Degree -
Remington College
Memphis, TN04.2016
High School Diploma -
Ridgeway High School
Memphis, TN05.2010
Skills
- Communication
- Problem solving
- EMR / EHR
- Simple dressings
- Patient care
- Venipuncture
- Phlebotomy
- Patient assessments
- Point of care testing
- Using a centrifuge
- Patient scheduling
- Compassionate
- Efficient and reliable team player
- Assisting with physical exams
- Laboratory specimen collection
- Medical procedures assistance
- Phlebotomy techniques
- Vital signs measurement
- Team collaboration
- Effective communication
- Time management
- Customer service
- Trustworthy companion
- Calm and level-headed under duress
- Prescription refills
- Medical terminology
- Organizational skills
- Excellent teamwork
- Conflict resolution
Certification
- NHA
- CPR
Accomplishments
- President's List
- Honor's List
References
References available upon request.
Timeline
Medical Assistant
Methodist Healthcare
05.2024 - 06.2025
Certified Medical Assistant
BMG-UTIM
01.2021 - 02.2024
Customer Service Representative
Orthosouth
02.2020 - 01.2021
Medical Assistant
Kirby Pines Retirement
08.2016 - 02.2020
Sales Associate
Finish Line
04.2016 - 08.2016
MATERIAL HANDLER/TUG DRIVER
FEDEX
10.2011 - 09.2015
Medicial Assistant Degree -
Remington College
High School Diploma -
Ridgeway High School