Jasmine Sturm
Parrottsville
Summary
Dynamic professional with a proven track record in customer service and employee management at Wellington's Cafe' & Catering. Expert in enhancing customer retention and satisfaction through effective communication and problem resolution. Recognized for mentoring team members and implementing sales strategies that exceed service goals. Committed to fostering positive customer relationships.
Overview
6
6
years of professional experience
Work History
Independent Contractor
Self Employed Web
Knoxville
04.2021 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Developed positive relationships with customers through friendly interactions.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Restaurant Waiter
Wellington's Cafe' & Catering
Johnson City
07.2019 - 05.2020
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
- Greeted customers, provided menus and answered questions about menu items.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests during meals to ensure satisfaction with each course.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Informed customers of daily specials and signature menu items.
Education
Bachelor of Science - Health Sciences
East Tennessee State University
Johnson City, TN05-2021
Associate of Applied Science - Health Sciences
Walters State Community College
Morristown, TN12-2017
Skills
- Customer service
- Employee management
- Sales strategy
- Customer retention
- Issue resolution
- Team mentorship
- Effective communication
- Problem resolution
- Interpersonal skills
Timeline
Independent Contractor
Self Employed Web
04.2021 - Current
Restaurant Waiter
Wellington's Cafe' & Catering
07.2019 - 05.2020
Bachelor of Science - Health Sciences
East Tennessee State University
Associate of Applied Science - Health Sciences
Walters State Community College
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