Jasmine Whitney
Nashville
Summary
Professional and dependable Customer Service Specialist with several years of experience supporting customers and patients across healthcare, retail, security, and service environments. Known for clear communication, attention to detail, and the ability to resolve concerns independently, while maintaining professionalism and empathy. Experienced with phone-based support, technology systems, and documentation in fast-paced settings. Seeking a remote Customer Care Specialist role where customer satisfaction, accuracy, and reliability are essential.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Patient Care Server
Compass Group
Nashville
01.2025 - Current
- Provide direct customer service to patients by taking meal orders using an iPad and ensuring accuracy based on individual needs.
- Communicate professionally with patients, nursing staff, and kitchen teams, using a work phone to coordinate service and resolve questions.
- Transition responsibilities from previous shifts to maintain continuity and service quality.
- Assemble and deliver meal trays efficiently while managing multiple floors during assigned shifts.
- Address patient concerns calmly and respectfully, escalating issues when appropriate.
- Maintain organization, attention to detail, and time management in a healthcare environment.
Seasonal Team Member
Cracker Barrel Restaurant
Nashville
10.2024 - 12.2024
- Delivered consistent, high-quality customer service during high-volume seasonal periods.
- Responded to customer questions and concerns promptly and professionally.
- Maintained a positive attitude while working in a fast-paced environment.
- Supported team communication to ensure smooth daily operations.
Highway Technician
Roy Jorgensen Associates
Nashville
06.2024 - 09.2024
- Followed detailed procedures and safety protocols with accuracy.
- Communicated clearly with supervisors and team members.
- Demonstrated reliability, punctuality, and a strong work ethic.
- Performed street repair by draining ditches, restoring safety signs, and patching asphalt.
Security Officer
AEGIS Security
Nashville
04.2022 - 05.2023
- Conducted routine patrols and documented observations accurately.
- Communicated professionally with property staff and guests.
- Reported incidents clearly and calmly, following established procedures.
- Maintained professionalism while handling sensitive situations.
- Monitored premises to ensure the safety and security of guests and staff.
Caregiver
Express Employment
Nashville
07.2021 - 05.2023
- Provided compassionate support while maintaining professional boundaries.
- Answered phone calls and assisted with scheduling appointments.
- Documented client updates and reported concerns accurately.
- Built trust through strong communication, patience, and attentiveness.
- Assisted clients with daily living activities and personal care tasks.
Customer Service Representative
Walgreens
Nashville
03.2019 - 05.2022
- Assisted customers with inquiries, transactions, and issue resolution.
- Maintained accurate cash handling and register operations.
- Provided professional service in a fast-paced retail environment.
- Supported store operations while ensuring customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
Education
High School Diploma -
Pearl Cohn
Nashville, TN05-2022
Skills
- Customer relationship management
- Customer Support & Issue Resolution
- Professional Phone & Verbal Communication
- Documentation & Accurate Data Entry
- Empathy & De-escalation
- Time Management & Organization
- Multitasking in Fast-Paced Environments
- Technology & Systems Navigation
- Attention to Detail
- Team Collaboration
- Reliability & Accountability
Certification
CPR Certification
Timeline
Patient Care Server
Compass Group
01.2025 - Current
Seasonal Team Member
Cracker Barrel Restaurant
10.2024 - 12.2024
Highway Technician
Roy Jorgensen Associates
06.2024 - 09.2024
Security Officer
AEGIS Security
04.2022 - 05.2023
Caregiver
Express Employment
07.2021 - 05.2023
Customer Service Representative
Walgreens
03.2019 - 05.2022
High School Diploma -
Pearl Cohn