Summary
Overview
Work History
Education
Skills
Timeline
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Jasmyne Robinson

Memphis

Summary

Results-driven professional with over seven years in the hospitality industry. Skilled in supervising daily operations, training new staff, and ensuring service standards. Committed to improving team coordination and enhancing customer experiences. Experienced Waitress Team Lead recognized for strong leadership and problem-solving abilities. Successfully monitored staff performance and resolved customer issues, contributing to a positive dining atmosphere and operational success.

Overview

7
7
years of professional experience

Work History

Waitress Team Lead

IHOP
WEST MEMPHIS
03.2018 - Current
  • Supervised daily operations and ensured staff adhered to service standards.
  • Trained new waitstaff on menu knowledge and customer service best practices.
  • Coordinated dining room setup and maintained cleanliness throughout shifts.
  • Communicated effectively with kitchen staff to ensure timely food delivery.
  • Handled customer inquiries and resolved issues to enhance guest satisfaction.
  • Resolved customer complaints in a timely manner with professionalism.
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Created daily shift schedules for waitstaff according to business needs.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Maintained accurate records of sales transactions and inventory levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

GED -

Mitchell High School
Memphis, TX
06-2020

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Problem solving

Timeline

Waitress Team Lead

IHOP
03.2018 - Current

GED -

Mitchell High School

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Jasmyne Robinson