Jasmyne Terronez
Clarksville
Summary
Highly motivated and experienced call center professional with a proven track record of providing exceptional service and technical support. Demonstrated ability to efficiently resolve issues and complaints while ensuring a positive customer experience. Possesses strong organizational and problem-solving skills, enabling effective multitasking and handling of high call volumes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inbound Customer Service Representative
Centerwell Pharmacy
10.2018 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
- Answered over 50 calls per shift to meet fast-paced call center demands
- Resolved complaints to satisfy customers and encourage future transactions
- Provided exceptional customer service to clients in fast-paced call center environment
- Self-motivated, with a strong sense of personal responsibility.
Lead Server
Texas Road House
03.2021 - 08.2024
- Memorized frequent customer preferences to build relationships and loyalty
- Trained new servers in restaurant procedures, daily operations, and server duties
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Used good communication skills to reduce guest dissatisfaction
- Increased sales by up-selling to customers and guests
- Processed orders and detailed transaction information to customers
Cashier Team Lead
Home Depot
03.2016 - 04.2017
- Explained check-out system to customers, speeding up operations
- Helped customers locate merchandise and answered questions about products
- Addressed customer complaints and restored customer satisfaction by quickly resolving concerns
- Provided exceptional customer service to clients in fast-paced call environment
- Handled upset customers professionally by listening carefully to the needs of each individual before offering appropriate solutions
- Reconciled daily cash receipts and maintained accuracy of all financial transactions
Education
Bachelors -
Texas A&M University Corpus Christi
Corpus Christi, TX06.2018
Skills
- Call center experience
- Technical Troubleshooting
- Product Knowledge
- CRM Software
- Deadline Management
- Organizational Skills
- Team training and development
- Computer Skills
Certification
First Aid/CPR
Timeline
Lead Server
Texas Road House
03.2021 - 08.2024
Inbound Customer Service Representative
Centerwell Pharmacy
10.2018 - Current
Cashier Team Lead
Home Depot
03.2016 - 04.2017
Bachelors -
Texas A&M University Corpus Christi
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