Jason Duncan
Jefferson City
Summary
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Detail-oriented with exceptional communication and project management skills. Ability to handle multiple tasks effectively and efficiently in fast-paced environments. i
Overview
18
18
years of professional experience
Work History
Fulfillment Associate
Lowe's
Jefferson City, TN
01.2026 - 02.2026
- Operated forklifts and pallet jacks to efficiently move merchandise within warehouse.
- Assisted in inventory management by accurately labeling and sorting products for easy access.
- Processed customer orders swiftly, ensuring timely fulfillment and high satisfaction levels.
- Maintained cleanliness and organization of work area to adhere to safety standards.
- Collaborated with team members to streamline shipping processes, improving overall efficiency.
- Utilized warehouse management systems for tracking inventory levels and order status updates.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Delivery Driver
DoorDash
Jefferson City, TN
10.2025 - 01.2026
- Delivered food orders efficiently while ensuring customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times.
- Communicated effectively with customers to confirm order details and address concerns.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Delivered packages to customer doorsteps and business offices.
- Improved delivery accuracy by diligently checking orders before departure.
Store Manager
GameStop
Newport, TN
09.2018 - 09.2025
- Directed daily store operations, ensuring efficient workflow and optimal customer service.
- Led training programs for new employees, fostering team development and enhancing productivity.
- Analyzed sales data to identify trends, guiding inventory management and merchandising strategies.
- Developed promotional campaigns to increase foot traffic and boost sales performance.
- Managed scheduling and staff assignments, optimizing labor costs while maintaining service standards.
- Oversaw visual merchandising efforts, ensuring compliance with brand standards and enhancing customer experience.
- Collaborated with corporate teams on strategic initiatives, aligning local operations with company goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Account Manager
Med Pro Billing Solutions LLC
Terry, MS
06.2008 - 08.2018
- Developed and maintained strong client relationships, ensuring satisfaction and retention.
- Coordinated billing processes, streamlining workflows for improved accuracy and efficiency.
- Analyzed accounts receivable trends, providing insights to enhance financial performance.
- Led cross-functional teams to implement process improvements that increased operational effectiveness.
- Managed client communications regarding billing inquiries, resolving issues promptly to maintain trust.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
No Degree - Business
St Johns River State College
Orange Park, FLHigh School Diploma -
Dallastown High School
Dallastown, PA06-2002
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Excellent communication
- Pallet jack proficiency
- Heavy lifting
- Palletizing
- Forklift operation
- Retail operations
- Customer service
- Strong multi-tasking
- Problem-solving
- Inventory control
- Visual merchandising
- Upselling and cross selling
- Customer relations
- Supply ordering
- Bank and safe deposits
- Inventory management
- Customer service management
- Work Planning and Prioritization
Timeline
Fulfillment Associate
Lowe's
01.2026 - 02.2026
Delivery Driver
DoorDash
10.2025 - 01.2026
Store Manager
GameStop
09.2018 - 09.2025
Account Manager
Med Pro Billing Solutions LLC
06.2008 - 08.2018
No Degree - Business
St Johns River State College
High School Diploma -
Dallastown High School