Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jason Maupin

Knoxville

Summary


Professional Center Operations Manager with proven track record in optimizing center performance and operational efficiency. Skilled in team leadership, process improvement, and resource management, driving consistent results through effective collaboration and adaptability. Known for strong problem-solving abilities and capacity to thrive in dynamic environments, ensuring smooth operations and high standards of service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CENTER OPERATIONS MANAGER

OCTAPHARMA PLASMA
11.2024 - Current
  • Optimize scheduling, material processes, and inventory management
  • Manage a team of 20+ in the production of plasmaphereses, ensuring compliance with FDA standards and company policies
  • Develop and implement process improvements that reduce waste and increase efficiency
  • Manage daily operations to ensure production targets are met, promptly addressing and resolving any deviations effectively
  • Develop objectives and key results that drive production goal of 95% or higher by utilizing Key Performance Indicator reports
  • Track comprehensive reports to identify and assess areas of opportunity for improved process efficiencies and staff performance
  • Collaborate on employment decisions that include hiring, promotion, demotions, and terminations that align with both employee and business needs
  • Maintaining a 0.76 HPD (payroll Hrs./Actual Units), shifting staff to maintain an average percentage
  • Facilitates optimal productivity in production areas by providing necessary assistance as required
  • Cultivating a positive and respectful rapport with donors, fostering retention, referrals, and growth
  • Assist in employee relation investigations
  • Assist in optimizing operational cost to meet and exceed targeted objectives to include inventory management
  • Collaboration in quality improvement initiatives to enhance operational efficiency and product quality

DONOR FLOOR SUPERVISOR

OCTAPHARMA PLASMA
07.2022 - 11.2024
  • Responsible for ensuring the donor floor maintains 6 donors for every 1 phlebotomist to promote safety
  • Developed a tracker for zero volume or insufficient units to identify RBC losses exceeding 3% within a weekly period
  • Prepared staff schedules, coordinated activities to increase efficiency, and provided performance reviews
  • Supervised venipuncture and plasma collection, senior in screening, donor floor, and processing
  • Collaborated with phlebotomists below 97% yield to identify issues of low percentage for solutions
  • Maintained use of automated plasmapheresis machines in compliance with CGMP regulatory guidelines

OPHTHALMOLOGY TECHNICIAN/DIAGNOSTIC TECHNICIAN

BAPTIST EYE SURGEONS
02.2022 - 07.2022
  • Responsible for exam room setup, preparation of patients for exam, and assisted physician during exam
  • Strong patient communication skills, ensured clarity, empathy, and trust in interactions
  • Performed various testing procedures, entered exam information into patient electronic health record
  • Taking patient medical histories
  • Instructing patients about medications

LAB TRAINER/PRODUCT TECHNICIAN

MEDIC REGIONAL BLOOD CENTER
10.2015 - 02.2022
  • Following the policies and procedures of Medics safety guidelines, AABB, and FDA standards
  • Operate and maintain laboratory equipment in a safe, clean, and orderly manner
  • Organize and rotate blood and plasma component inventory daily
  • Processing and Labeling of all blood and plasma components
  • Including Platelet Pheresis, Pooled Cryoprecipitate, plasma apheresis, CCP
  • Analyze and implement resolutions to problems encountered in component processing
  • Date entry and daily record keeping for logging components
  • Assist in inventory control of all supplies used for the purpose of collecting and storing blood products
  • Training lab employees on daily tasks, new and/or changing procedures, and new protocols that arise to meet standard operating policies/procedures that Medic, Inc has provisioned
  • Ensuring adherence to company guidelines and their completion by all employees
  • Assisting with the ongoing revision of new or existing Standard operating procedures to meet company and or federal regulations

Education

Associate in Science - Business Administration

Southern New Hampshire University
Manchester, NH
05.2024

High School Diploma -

Science Hill High School
Johnson City, TN
05.2004

Skills

  • Team player
  • Excellent time management
  • Conflict management
  • Data analytics
  • Skilled in Microsoft 365
  • Problem-solving
  • Dependability
  • Flexibility
  • Reliability
  • Active listening
  • Attention to detail
  • Strong organizational skills
  • Equipment management
  • Scheduling coordination
  • Health and safety compliance
  • Operational efficiency
  • Customer relations
  • Inventory tracking and management
  • Professional demeanor
  • Performance improvements

Certification

  • National Health-Career Association Phlebotomy, 01/01/15
  • Coursera Data Analysis, 05/01/23

Timeline

CENTER OPERATIONS MANAGER

OCTAPHARMA PLASMA
11.2024 - Current

DONOR FLOOR SUPERVISOR

OCTAPHARMA PLASMA
07.2022 - 11.2024

OPHTHALMOLOGY TECHNICIAN/DIAGNOSTIC TECHNICIAN

BAPTIST EYE SURGEONS
02.2022 - 07.2022

LAB TRAINER/PRODUCT TECHNICIAN

MEDIC REGIONAL BLOOD CENTER
10.2015 - 02.2022

High School Diploma -

Science Hill High School

Associate in Science - Business Administration

Southern New Hampshire University

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Jason Maupin