Developed relationship and strategy between cornerstone distribution partner and all Bridgestone business units, portfolio of $200 million in revenue
Coordinate with Bridgestone business unit executives and distribution partner principals to align on 5-year strategy
Managed indirect reports to execute our partner’s objectives, team of 10-15 within partner’s footprint
Analyzed distribution partner data, crafted KPIs, and collaborated with internal departments to facilitate programs focused on market growth, obtaining a 13% growth in revenue since 2023 (YOY-June)
Strategic Account Leader
Bridgestone Americas
05.2020 - 10.2022
Led a team responsible for managing a total book of business consisting of over $250 million in revenue
Influenced direct and indirect reports to improve KPIs at 19 partners across the US and Canada
Hired internal and external to complete account team and developed a bench of future leaders
Negotiated a 4 year contract extension resulting in a long-term partnership and worked with communications team to develop a joint press release between the two organizations
Acted as liaison between 19 network dealers to facilitate one book of service rates each for the US & Canada resulting in an average increase of 10% for our partners, additionally, implemented a CPI clause which all parties agreed to, protecting the dealers in the event of rising costs
Strategic Operations Leader
Bridgestone Americas
04.2018 - 05.2020
Streamlined operations in the western U.S. and Canada for a partner that generated over $110m in revenue within the footprint, resulting in direct cost savings just shy of 1%
Designed reporting and generated new KPIs to target program inefficiencies and drive out excess cost while the account revenue grew 2.4% over PY (2019)
Spearheaded construction and implementation of an IT solution that provided crucial information and credibility allowing the customer to hold their customers accountable for maintenance malpractice
Organized business reviews in 5 geographic areas with VPs, and dealer principals to discuss program compliance, data analytics and cost savings opportunities
Commercial Sales Manager
Bridgestone Americas
05.2013 - 04.2018
Corresponded with market teammates to develop business plan for Michigan and NW Ohio markets
Grew independent dealer by over 400% with 2nd tier brand
Supported and grew sales with 4 different product lines within 3 distribution channels for a combined total of 18 locations, including 3 manufacturing facilities
Coordinated with truck fleets of various sizes to drive out tire costs by developing efficient maintenance practices
Commercial Sales Representative
Bob Sumerel Tire Co.
06.2011 - 05.2013
Assisted inventory control at eight commercial tire locations in Ohio and Pennsylvania
Managed proper billing procedures at all north region locations
Provided audit oversight to billing and inventory procedures
Trained commercial office staff on best practices involving internal software
Designed proposals and called on fleet managers and company owners to acquire new business
Dispatched road service technicians and worked with shop employees to fill orders and deliver products and services in timely manner
Service and Sales Expert
T-Mobile USA
06.2010 - 04.2011
Led team in increasing company revenue three consecutive months by positioning valuable products and services
Analyzed customer inquiries and used interpersonal and problem solving skills to resolve a variety of objectives
Generated customer loyalty and trust by providing world class customer service
Participated in a four-week training program for specialized sales training in a classroom and monitored production setting
Education
Bachelor of Arts - Business and Organizational Communication, Public Relations, Marketing and Sales
The University of Akron
Akron, Ohio
08.2004 - 08.2009
Timeline
Business Development Manager
Bridgestone Americas
10.2022 - Current
Strategic Account Leader
Bridgestone Americas
05.2020 - 10.2022
Strategic Operations Leader
Bridgestone Americas
04.2018 - 05.2020
Commercial Sales Manager
Bridgestone Americas
05.2013 - 04.2018
Commercial Sales Representative
Bob Sumerel Tire Co.
06.2011 - 05.2013
Service and Sales Expert
T-Mobile USA
06.2010 - 04.2011
Bachelor of Arts - Business and Organizational Communication, Public Relations, Marketing and Sales
Client Support | Product Training Specialist at Bridgestone Americas Tire Operations |SupportNinjaClient Support | Product Training Specialist at Bridgestone Americas Tire Operations |SupportNinja