Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Jason Norris

Nashville

Summary

Dynamic professional with proven success at NIKE and Alaska Airlines in process management and cross-functional collaboration. Recognized for optimizing operations and enhancing customer service. Skilled in problem-solving and data analysis, consistently delivering results that drive efficiency and improve team performance. Committed to sustainable practices and operational integrity.

Overview

11
11
years of professional experience
1
1
Certification

Work History

APLA SAMPLES PROCESS Coordinator

NIKE
07.2022 - 11.2023
  • Developed and implemented cross-functional sustainable processes for sample management in APLA Merch Lab.
  • Oversaw intake, unboxing, and security of all samples to ensure integrity.
  • Coordinated cross-functional teams during peak times to optimize Merch Lab operations.
  • Managed a cross-functional calendar to secure space for private sessions and gather requirements.
  • Executed liquidation of samples through The Van to maintain inventory flow.
  • Conducted daily operations for Merch Lab and stockroom, including supply ordering and product presentation fixtures.
  • Prepared and set up for all Senior Leadership Team events to ensure seamless execution.
  • Tracked sample arrival status and communicated updates to support processing and review.

CSA Tasks

Alaska Airlines
08.2017 - 07.2022
  • Ensured top-tier customer service during check-in, including concierge services in lobby.
  • Resolved daily flight control issues, optimizing consumer experience through seat assignments and reservation pairings.
  • Executed boarding procedures in strict compliance with FAA regulations.
  • Delivered seamless baggage handling while providing support for flight-specific issues.

Operations/Departure Coordinator

Alaska Airlines
08.2017 - 07.2022
  • Ensured operational excellence through leadership of cross-functional team communications for flight preparations.
  • Executed load integrity checks and reconciliation to maximize safety of passengers and crew.
  • Verified cargo readiness, including pets and medical items, prior to aircraft loading.
  • Coordinated pilot communication regarding essential operational tasks.
  • Collaborated with crew to facilitate seamless entry and exit procedures for aircraft.
  • Performed additional post-departure tasks to support ongoing operations.
  • Trained as PDX Station Coach, enhancing team performance and skill development.
  • Participated in exclusive training as a Compassionate Assistance Relief Effort (CARE) Team Member.

ATHLETE

NIKE
09.2012 - 03.2017
  • Delivered daily customer service to align with consumer needs.
  • Executed Standard Operating Procedures for opening and closing zones.
  • Maintained high visual standards and ensured zone cleanliness throughout the day.
  • Monitored consumer trends to effectively communicate Nike product technology.
  • Key player in signing current line-up, implementing store initiatives, and executing promotions.
  • Coordinated monthly markdowns and green dollar applications to optimize sales.
  • Cross-trained in all store areas, including cash management, enhancing operational flexibility.

Education

Associate of Science - Communications

Linn-Benton Community College
01.2006

Skills

  • Problem solving
  • Team collaboration
  • Active listening
  • Multi-tasking
  • Leadership abilities
  • Cross-functional teamwork
  • Data analysis
  • Process management
  • Customer service excellence
  • Attention to detail

Affiliations

  • Professional DJ

Certification

  • Project Management Certification
  • Process Management Certification

Timeline

APLA SAMPLES PROCESS Coordinator

NIKE
07.2022 - 11.2023

CSA Tasks

Alaska Airlines
08.2017 - 07.2022

Operations/Departure Coordinator

Alaska Airlines
08.2017 - 07.2022

ATHLETE

NIKE
09.2012 - 03.2017

Associate of Science - Communications

Linn-Benton Community College

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Jason Norris